Phlebotomy Operations Lead

Henry Ford Health; East Lansing (MI); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Day shift

Job summary

Henry Ford Health in Detroit coordinates phlebotomy staff to ensure timely and accurate specimen collection and excellent patient service. This role oversees performance, assigns work, schedules, inventory, and service improvements across local sites.

The supervisor leads orientation and training for staff, maintains compliance with standard work, and ensures clean, stocked blood-drawing areas. A high school diploma and two years’ phlebotomy experience are required.

Qualifications

• High school graduate or equivalent.
• Minimum of two years’ experience performing phlebotomy with demonstrated competency collecting specimens from all expected customer groups.
• Demonstrated high performance with progressive responsibilities and the ability to work independently with a diverse staff.

Responsibilities

• Monitors activities to ensure laboratory specimens are collected using standard work, and to ensure exceptional levels of customer service.
• Ensures that all blood-drawing areas are properly cleaned and stocked according to established policy. Assists with orders, inventory control, and product changes.
• Oversees the orientation and training of new employees, students, and staff in specimen collection, handling, and compliance. Ensures that staff at all assigned locations are competent and following written collection and handling procedures (standard work).
• Prepares work schedules and daily assignments. Coordinates time off requests and breaks with workload. Oversees time and attendance records.
• Provides input for performance appraisals and corrective actions as needed.

Skills

Phlebotomy oversight

Staff training

Performance monitoring

Customer service

Scheduling

Inventory management

Education

High school diploma

Job description

Henry Ford Health in Detroit coordinates phlebotomy staff to ensure timely and accurate specimen collection and excellent patient service. This role oversees performance, assigns work, schedules, inventory, and service improvements across local sites.

The supervisor leads orientation and training for staff, maintains compliance with standard work, and ensures clean, stocked blood-drawing areas. A high school diploma and two years’ phlebotomy experience are required.