Phlebotomy and Customer Service Specialist Kissell Hill Outpatient Lab (Full Time/Day Shift)

Penn Medicine Lancaster General Health; Lititz (Lancaster County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading academic medical center is seeking a Phlebotomy and Customer Service Specialist for full-time, day shift position. The role involves patient registration, specimen collection, and ensuring high-quality patient care while supporting operational needs. Candidates must have a high school diploma, CPR certification, and experience in customer service. Join us to make a meaningful impact in healthcare.

Benefits

Comprehensive compensation

Tuition assistance

Qualifications

• High school diploma or equivalent required.
• CPR certification needed within 30 days of hire.
• One year experience in customer service or administrative support.

Responsibilities

• Provides patient scheduling and registration, insurance verification.
• Performs venipuncture and specimen collection.
• Documents stages of specimen collection in required systems.

Skills

Customer service

Communication

Clinical skills

Education

High school diploma or equivalent

CPR Certification - American Heart Association BLS

Job description

Phlebotomy and Customer Service Specialist Kissell Hill Outpatient Lab (Full Time/Day Shift)

2 days ago Be among the first 25 applicants

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Hours: Full Time (40 hours/week) Day Shift. Monday-Friday 9:30 am to 6 pm. Weekend rotation.

Summary

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests, and coordination of applicable screening, diagnostic, physician office, and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection. Maintains required competency skills.
• Performs venipuncture and capillary specimen collection in an ambulatory setting.
• Validates patient identity, specimen integrity, and maintains working knowledge of specimen requirements and all clinical protocols.
• Documents all stages of specimen collection in required computer systems, including investigating and processing orders, receiving specimens, canceling tests, running collection lists, and producing and using reconciliation reports.
• Maintains clinical skills necessary to perform job duties.
• Performs cleaning tasks utilizing regulatory standards.
• Performs maintenance and inventory of equipment and supplies according to department standards.
• Performs complete and accurate patient registration, including walk-ins, check-ins, and scheduled appointments.
• Demonstrates ability to adapt and perform during high volumes or high patient acuity. Serves both inpatient and outpatient as needed.
• Supports inbound and outbound calls to patients, guests, or parties to provide services. Screens and relays messages using established protocols for emergent, urgent, and non-urgent calls.
• Verifies patient, guarantor, coverage, and hospital account information. Performs referral authorization processes and enters orders for tests.
• Understands insurance coverage and referral requirements. Performs electronic and manual verification of insurance coverage and applies responses accurately.
• Prepares and releases records or orders in the e-Health record. Scans necessary documents into the medical record. Understands the importance of documented medical information.
• Completes assigned work queues for scheduling and registration, resolving issues as needed.
• Discusses co-pays, out-of-pocket expenses, pre-appointment prep, and arrival times with patients.
• Supports Point of Service Collections and performs functions to collect patient financial obligations.
• Additional clinical procedures include EKG, holter monitors, 24-hour blood pressure, or vital signs.
• Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Completion of educational requirements with formal training; supervision for initial competency; annual evaluation and training.
• CPR Certification - American Heart Association BLS required within 30 days of hire.
• One year of clerical, customer service, or administrative support experience in a customer-oriented organization.
• One year of experience with basic keyboarding, PC use, and office equipment.

Preferred Qualifications

• Previous phlebotomy or registration experience; training provided upon hire.
• One year of Epic or equivalent EMR experience.

We believe that the best care for our patients starts with the best care for our employees. Our benefits help employees stay healthy. We offer comprehensive compensation, including tuition assistance. Penn Medicine employees are committed to our mission, making advances to help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, genetic information, or protected statuses.