Phlebotomy and Customer Service Specialist Kissell Hill Outpatient Lab (Full Time/Day Shift)

Penn Medicine; Lititz (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in providing exceptional patient care. This role involves crucial tasks such as patient scheduling, insurance verification, and performing clinical procedures like phlebotomy. The ideal candidate will thrive in a fast-paced environment, ensuring accurate registrations and maintaining high standards of patient service. With a commitment to employee well-being, this organization offers a comprehensive benefits package, including tuition assistance, fostering a culture of growth and support. If you're ready to make a meaningful impact in healthcare, this opportunity awaits you.

Benefits

Comprehensive benefits package

Prepaid tuition assistance

Health and wellness programs

Qualifications

• Completion of educational requirements with formal training.
• One year of clerical or administrative support experience.

Responsibilities

• Provides patient scheduling, registration, and insurance verification.
• Performs venipuncture and specimen collection in an ambulatory setting.

Skills

Phlebotomy

Customer Service

Insurance Verification

Data Entry

Clinical Skills

Education

High School Diploma

CPR Certification

Tools

Epic Electronic Medical Record

Office Equipment

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS:

Full Time (40 hours/week) Day Shift. Monday-Friday 9:30 am to 6 pm. Weekend rotation.

Summary:

1. Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests, and coordination of applicable screening, diagnostic, physician office, and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection. Maintains required competency skills.
2. Qualified individuals must have the ability, with or without reasonable accommodation, to perform the following duties:
3. Phlebotomy
   • Performs venipuncture and capillary specimen collection in an ambulatory setting.
   • Validates patient identity, specimen integrity, and maintains working knowledge of specimen requirements and all clinical protocols.
   • Documents all stages of specimen collection in required computer systems, including investigating and processing orders, receiving specimens, canceling tests, running collection lists, and producing and using reconciliation reports.
   • Maintains clinical skills necessary to perform job duties.
   • Completes cleaning tasks utilizing regulatory standards.
   • Performs maintenance and/or inventory of equipment and supplies according to department standards.
4. Registration
   • Performs complete and accurate patient registration, including walk-ins, check-ins, and scheduled appointments.
   • Demonstrates ability to adapt and perform during high volumes and high patient acuity, servicing both inpatient and outpatient as needed.
   • Supports inbound and outbound calls to or from patients, guests, or appropriate parties, providing services and relaying messages using established protocols.
   • Verifies patient, guarantor, coverage, and hospital account information. Performs referral authorization processes and enters test orders.
   • Understands insurance coverage and referral requirements. Performs electronic and manual verification of insurance coverage and accurately applies responses.
   • Prepares and/or releases records or orders in the electronic health record. Scans necessary documents into the medical record, understanding the importance of documented medical information.
   • Completes assigned work queues, resolving issues and missing registration items via electronic medical record.
   • Discusses co-pays, out-of-pocket expenses, pre-appointment prep, and arrival times with patients.
   • Supports Point of Service Collections, performing functions needed to collect patient financial obligations.
5. Secondary duties include:
   • Additional clinical procedures such as EKG, holter monitors, 24 hr blood pressure, or vital signs.
   • Other duties as assigned.

Responsibilities:

Minimum Required Qualifications:

• High school diploma or equivalent.
• Completion of educational requirements with additional formal training; maximum supervision for initial competency; yearly competency evaluation and training.
• CPR Certification - American Heart Association (AHA) Basic Life Support, required within 30 days of hire.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year experience with basic keyboarding, personal computer use, and office equipment.

Preferred Qualifications

• Previous phlebotomy or registration experience. Training provided upon hire.
• One year of Epic or equivalent Electronic Medical Record experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees stay healthy. We offer a comprehensive compensation and benefits package, including a leading prepaid tuition assistance program. Penn Medicine employees are committed to our mission, making medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, familial status, genetic information, victim status, citizenship, military status, veteran status, or any other protected status by law.