Phlebotomy and Customer Service Specialist Float (Per Diem Day & Evening Shifts)

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Job summary

Penn Medicine is seeking a versatile per diem professional to float between labs, performing phlebotomy, registration, and insurance verification. The role requires flexibility across labs and days, with weekend rotation and training during the initial weeks.

Responsibilities include patient scheduling, test coordination, and ensuring accuracy in records and billing while supporting high-volume patient flow in a premier academic medical center.

Qualifications

• Phlebotomy, EKG, holter monitoring and specimen collection in ambulatory settings.
• Complete patient registration and coordinate scheduling with accuracy.
• Verify insurance coverage and referrals; read and apply electronic responses.
• Communicate clearly with patients about pre-visit instructions and costs.
• Maintain competency in clinical procedures and EMR documentation.

Responsibilities

• Provides complete and accurate patient scheduling, registration and insurance verification.
• Coordinates tests and outpatient hospital services; communicates effectively during high volumes.
• Phlebotomy and specimen collection; venipuncture; ensure specimen integrity.
• Registers patients (walk-in or scheduled) and supports inpatient/outpatient needs.
• Handles inbound/outbound patient calls and assists with pre-visit preparation.

Skills

Phlebotomy

EKG

Holter monitors

Point-of-care testing

Registration

Insurance verification

Patient communication

Scheduling

Education

High school diploma

Tools

Electronic Health Record (EHR)

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

LOCATION: Float Position. The role would primarily float between labs that are in need of assistance Monday-Friday with weekend rotation. The regions would consist of floating between labs at Columbia, County Line, Crooked Oak, Downtown Pavilion, Ephrata, Harrisburg Ave, Kissel Hill, Lebanon, Lincoln, Manheim, Norlanco, Parkesburg, Suburban Pavilion, Walter L. Aument, and Willow Lakes. The role would primarily float between labs that are in need of assistance Monday-Friday with weekend rotation. The regions would consist of floating between labs at Columbia, County Line, Crooked Oak, Downtown Pavilion, Ephrata, Harrisburg Ave, Kissel Hill, Lebanon, Lincoln, Manheim, Norlanco, Parkesburg, Suburban Pavilion, Walter L. Aument, and Willow Lakes.

HOURS: Per Diem hours between 6:00 am-8:00 pm. Can select hours, but also must have flexibility for call-offs, vacations etc. Must be able to complete mandatory full time day shift training the first 6-8 weeks of employment.

Summary:

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in the following functional areas: phlebotomy, EKG, holter monitors, point-of-care testing and specimen collection. Maintains required competency skills.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Phlebotomy
• Performs venipuncture and capillary specimen collection in an ambulatory setting.
• Validates patient identity, specimen integrity and maintains working knowledge of specimen requirements and all clinical protocols
• Documents all stages of specimen collection in required computer systems including investigating and processing orders, “receiving” specimens, canceling tests, running collection lists and producing and using reconciliation reports.
• Maintains clinical skills necessary to perform duty job.
• Completes cleaning tasks utilizing regulatory standards.
• Performs maintenance and or inventory of equipment and supplies according to unit department standards.
• Registration
• Performs complete and accurate patient registration including but not limited to walk in, check-in, and or scheduled appointments.
• Demonstrates ability to successfully adapt and perform during times of high volumes and or high patient acuity. Demonstrates skill to service both inpatient and outpatient, if necessary.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services. Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
• Verifies patient, guarantor, coverage and hospital account information. Performs required referral authorization processes and enters orders for applicable tests.
• Understands insurance company coverage and referral authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
• Prepares and or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient’s medical information that is documented on paper.
• Completes assigned patient scheduling and registration work queues according to performance standards. Ability to resolve work queue issues and missing registration items via electronic medical record.
• Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
• Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient financial obligations.
• The following duties are considered secondary to the primary duties listed above:
• Additional clinical procedures including but not limited to: EKG, holter monitors, 24 hr Blood pressure or vital signs.
• Other duties as assigned.

Responsibilities:

Minimum Required Qualifications:

• High school diploma or equivalent