Phlebotomy and Customer Service Specialist Ephrata Outpatient Labs (Part Time/Day Shift)

Penn Medicine, University of Pennsylvania Health System; Ephrata (Lancaster County); On-site; USD 24,796 - 31,684; Part time

Benefits offered by this job

Comprehensive benefits program

Tuition assistance program

Job summary

A leading healthcare institution is seeking a Phlebotomy and Customer Service Specialist for Ephrata Outpatient Labs. This part-time role involves performing venipuncture and managing patient registrations in a busy outpatient setting. Candidates must have a high school diploma and customer service experience. Join a team dedicated to exceptional patient care and innovation in the medical field.

Qualifications

• One year clerical or customer service experience in a highly customer-oriented organization.
• Completion of educational requirements with yearly competency evaluations.

Responsibilities

• Perform venipuncture and capillary specimen collection.
• Conduct patient registration including walk-in and scheduled appointments.
• Support calls to patients and verify patient information.

Skills

Phlebotomy

Customer service

Registration

Insurance verification

Education

High school diploma or equivalent

Tools

Epic Electronic Medical Record

Job description

Phlebotomy and Customer Service Specialist – Ephrata Outpatient Labs (Part Time/Day Shift)

Join to apply for the Phlebotomy and Customer Service Specialist – Ephrata Outpatient Labs (Part Time/Day Shift) role at Penn Medicine, University of Pennsylvania Health System.

HOURS: Part Time (20 hours/week). Operational hours 07:00 am – 04:00 pm with rotating Saturdays 08:00 am – 12:00 pm at two Ephrata outpatient lab locations. This is NOT an urgent care position.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients.
• Requires clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing and specimen collection. Maintains required competency skills.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: ... (list continues)

Responsibilities

• Phlebotomy – performs venipuncture and capillary specimen collection in an ambulatory setting; validates patient identity, specimen integrity; documents all stages in required computer systems.
• Maintains clinical skills necessary to perform duty job; completes cleaning tasks and equipment maintenance per regulatory standards.
• Registration – performs complete and accurate patient registration including walk‑in, check‑in, and scheduled appointments; adapts during high volume or acuity.
• Supports inbound and outbound calls to patients, guests, or appropriate parties; screens and relays messages using established protocols.
• Verifies patient, guarantor, coverage and hospital account information; performs referral authorization and enters orders for applicable tests.
• Understands insurance coverage and referral authorization requirements; performs electronic and manual verification of coverage.
• Prepares or releases records or orders in the e‑Health record; scans documents into appropriate medical record.
• Completes assigned patient scheduling and registration work queues; resolves queue issues via electronic medical record.
• Disseminates information to patients regarding co‑pays, out‑of‑pocket expenses, pre‑appointment preparation, arrival times.
• Supports Point of Service Collections; performs functions to collect patient financial obligations.
• Secondary duties include additional clinical procedures such as EKG, holter monitors, 24‑hr blood pressure or vital signs; other duties as assigned.

Minimum Required Qualifications

• High school diploma or equivalent.
• Completion of educational requirements; additional formal education training; maximum supervision for initial competency; yearly competency evaluation and training.
• CPR Certification – American Heart Association AHA Basic Life Support; required within 30 days of hire.
• One year clerical, customer service, or administrative support experience in a highly customer‑oriented organization.
• One year experience with basic keyboarding, personal computer use, and other office equipment.

Preferred Qualifications

• Previous phlebotomy or registration experience; training will be provided on hire.
• One year of Epic or equivalent Electronic Medical Record experience.

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Our employee benefits programs help our employees get healthy and stay healthy.

Equal Opportunity Statement

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Other

Industry

Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices