Phlebotomy and Customer Service Specialist Float (Full Time/Mid-Evening Shift)

Penn Medicine, University of Pennsylvania Health System; Lititz (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Job summary

Penn Medicine is seeking a full-time patient scheduling, registration and testing support role. This float position rotates across Lebanon, Ephrata, Kissel Hill and Manheim, with mid/evening hours and weekend rotation.

The role includes phlebotomy, specimen collection, insurance verification and records management in the EHR. CPR within 30 days, high school diploma, and 1 year of clerical or customer service experience are required; Epic EMR experience is preferred.

Qualifications

• High school diploma or equivalent.
• CPR certification within 30 days of hire.
• One year of clerical, customer service, or administrative support experience.
• One year of basic keyboarding/computer use.

Responsibilities

• Provides complete and accurate patient scheduling, registration, insurance verification, and coordination of tests and services.
• Demonstrates ability to handle high volumes and complex patients in inpatient/outpatient settings.
• Performs phlebotomy, venipuncture, and specimen collection; maintains competency in related procedures.
• Registers patients, explains co-pays and pre-appointment instructions, and communicates with payors as needed.
• Maintains detailed documentation in EMR and coordinates orders and test results.
• Performs routine clinical duties with adherence to regulatory standards and safety protocols.

Skills

Phlebotomy

Registration

Customer service

Communication

Education

High school diploma

Tools

Epic EMR

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? LOCATION: Float position that will rotate between multiple sites including Lebanon, Ephrata, Kissel Hill, & Manheim. HOURS: Full Time (40 hours/week). Mid/Evening Shift with hours ranging between 10:30 am and 8:00 pm Monday-Thursday and between 9:30 am and 6:00 pm Fridays. Rotating Saturdays. Must be able to accommodate a fulltime day shift training the first week of employment.

Summary:

• Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in the following functional areas: phlebotomy, EKG, holter monitors, point-of-care testing and specimen collection. Maintains required competency skills.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Phlebotomy
• Performs venipuncture and capillary specimen collection in an ambulatory setting.
• Validates patient identity, specimen integrity and maintains working knowledge of specimen requirements and all clinical protocols
• Documents all stages of specimen collection in required computer systems including investigating and processing orders, “receiving” specimens, canceling tests, running collection lists and producing and using reconciliation reports.
• Maintains clinical skills necessary to perform duty job.
• Completes cleaning tasks utilizing regulatory standards.
• Performs maintenance and or inventory of equipment and supplies according to unit department standards.
• Registration
• Performs complete and accurate patient registration including but not limited to walk in, check-in, and or scheduled appointments.
• Demonstrates ability to successfully adapt and perform during times of high volumes and or high patient acuity. Demonstrates skill to service both inpatient and outpatient, if necessary.
• Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services. Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls.
• Verifies patient, guarantor, coverage and hospital account information. Performs required referral authorization processes and enters orders for applicable tests.
• Understands insurance company coverage and referral authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
• Prepares and or releases records or orders in the e-Health record. Scans all necessary documents into appropriate medical record. Understands the importance of patient’s medical information that is documented on paper.
• Completes assigned patient scheduling and registration work queues according to performance standards. Ability to resolve work queue issues and missing registration items via electronic medical record.
• Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
• Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient financial obligations.
• The following duties are considered secondary to the primary duties listed above:
• Additional clinical procedures include but not limited to: EKG, holter monitors, 24 hr Blood pressure or vital signs.
• Other duties as assigned.

Minimum Required Qualifications:

• High school diploma or equivalent.
• Completion of educational requirements additional formal education training; maximum supervision for initial competency; yearly competency evaluation and training .
• CPR Certification - American Heart Association AHA Basic Life Support, formerly Healthcare Provider AHA Heart Saver courses for CPR are not accepted required within 30 days of hire.
• One 1 year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One 1 year experience with basic keyboarding, personal computer use, and other office setting equipment.

Preferred Qualifications:

• Previous phlebotomy or registration experience. Training will be provided upon hire.
• One 1 year of Epic or equivalent Electronic Medical Record experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.