Phlebotomy and Customer Service Specialist Downtown Pavilion (Full Time/Day & Evening Shift))

Penn Medicine; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in providing exceptional patient care. This role involves critical responsibilities such as patient scheduling, registration, and performing phlebotomy in a dynamic environment. Ideal candidates will have a strong background in customer service and administrative support, with the ability to thrive under pressure. With a commitment to employee well-being, this organization offers comprehensive benefits and opportunities for professional growth. Join a team where your contributions will make a real difference in the lives of patients every day.

Benefits

Prepaid Tuition Assistance

Comprehensive Benefits Program

Employee Wellness Programs

Qualifications

• High school diploma or equivalent required.
• CPR certification required within 30 days of hire.

Responsibilities

• Perform patient scheduling, registration, and insurance verification.
• Conduct phlebotomy and maintain clinical skills.

Skills

Phlebotomy

Customer Service

Patient Registration

Insurance Verification

Basic Computer Skills

Education

High School Diploma

CPR Certification

Tools

Epic EMR

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

HOURS:

Full Time (28 hours/week)
Monday-Friday 7:00 am-12:30 pm. Every 3rd Saturday rotation 5:45 am-Noon. Every 4th Sunday rotation 8:45 am-1:00 pm. One day off during the week when scheduled for weekly rotation.

Summary:

1. Provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests, and coordination of applicable screening, diagnostic, physician office, and outpatient hospital services. Capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in phlebotomy, EKG, holter monitors, point-of-care testing, and specimen collection. Maintains required competency skills.
2. Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
3. Phlebotomy: Performs venipuncture and capillary specimen collection in an ambulatory setting. Validates patient identity, specimen integrity, and maintains working knowledge of specimen requirements and all clinical protocols. Documents all stages of specimen collection in required computer systems including investigating and processing orders, receiving specimens, canceling tests, running collection lists, and producing and using reconciliation reports. Maintains clinical skills necessary to perform duty job. Completes cleaning tasks utilizing regulatory standards. Performs maintenance and inventory of equipment and supplies according to department standards.
4. Registration: Performs complete and accurate patient registration including walk-in, check-in, and scheduled appointments. Demonstrates ability to adapt and perform during times of high volumes or high patient acuity. Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services. Screens and relays messages using protocols established for emergent, urgent, and non-urgent calls. Verifies patient, guarantor, coverage, and hospital account information. Performs required referral authorization processes and enters orders for tests. Understands insurance coverage and referral requirements. Performs electronic and manual verification of insurance coverage. Prepares and/or releases records or orders in the e-Health record. Scans necessary documents into the medical record. Completes patient scheduling and registration work queues, resolving issues as needed. Communicates with patients regarding co-pays, out-of-pocket expenses, and pre-appointment preparations. Supports Point of Service Collections and performs functions needed to collect patient financial obligations.
5. Secondary duties include additional clinical procedures such as EKG, holter monitors, 24 hr Blood pressure, or vital signs, and other duties as assigned.

Responsibilities:

Minimum Required Qualifications:

• High school diploma or equivalent.
• Completion of educational requirements with additional formal training; maximum supervision for initial competency; yearly competency evaluation and training.
• CPR Certification - American Heart Association (AHA) Basic Life Support, required within 30 days of hire.
• One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
• One year experience with basic keyboarding, personal computer use, and office equipment.

Preferred Qualifications:

• Previous phlebotomy or registration experience. Training will be provided upon hire.
• One year of Epic or equivalent Electronic Medical Record experience.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program, including one of the region's finest prepaid tuition assistance programs. Penn Medicine employees are actively engaged and committed to our mission. Together, we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship, military status, or any other protected status by law.