Phlebotomist Patient Services Representative

Global Technical Talent; Rockville (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Phlebotomist Patient Services Representative to join their team. This role involves drawing quality blood samples and preparing them for lab testing while ensuring patient comfort and safety. The ideal candidate will demonstrate exceptional phlebotomy skills and a commitment to excellent customer service in a fast-paced environment. You'll have the opportunity to work with diverse patient populations and contribute to meaningful health outcomes. Join a company that values your expertise and offers a supportive work environment focused on patient care and operational excellence.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401k Retirement Fund

Qualifications

• 3+ years of phlebotomy experience required, including pediatric and geriatric collections.
• Ability to work independently with minimal supervision.

Responsibilities

• Perform daily activities accurately and on time under supervision.
• Maintain a safe and professional environment while collecting specimens.

Skills

Phlebotomy Skills

Customer Focus

Organizational Skills

Decision Making

Communication Skills

Education

High School Diploma

Medical Assistant Training

Phlebotomy Certification

Tools

Data Entry Software

Job description

Job Title: Phlebotomist Patient Services Representative
Contract Duration: 3+ Months
Pay range: $18 - 21.79/hr
Location: Rockville, MD
Work Type: Onsite, 1st Shift - Monday - Friday 9 am - 4:30 pm w/30 min lunch rotating Saturday 7 am - 12 pm
Job Description:

• The Phlebotomist Patient Services Representative (PSR II) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.
• The PSR II draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.
• The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.
• The PSR II will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.
• Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate.

Job Responsibilities:

• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Perform both forensic and clinical specimen collection and processing duties following established practices and procedures.
• Verify patient demographic info/initials including patient signature post-venipuncture to ensure tubes were labeled in their presence and that the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general.

Job Requirements:

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change; and knowledge of our business.
• Training locations may vary based on trainer availability.

Required Education:

• High school diploma or equivalent.
• Medical training: Medical assistant or paramedic training preferred.
• Phlebotomy certification preferred.
• Required in California, Nevada, and Washington.

Work Experience:

• Three years of phlebotomy experience is required, inclusive of pediatric, geriatric, and capillary collections.
• Minimum of 2 years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment preferred.
• Keyboard/data entry experience.

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About The Company:
Leading provider of diagnostic information services empowering healthier lives. Leveraging the world's largest clinical lab database, we offer insights to identify and treat diseases, promote healthy behaviors, and improve healthcare management. Serving millions of patients and healthcare providers worldwide, we're committed to a healthier world, inclusive care, and building value for all stakeholders.