Customer Service Representative

Ace Handyman Services Annapolis; Annapolis (MD); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading home improvement franchise is hiring a Customer Service Representative. This remote position requires strong ServiceTitan skills and customer service expertise. The representative will handle inbound and outbound calls, coordinate jobs, and ensure excellent customer experiences. Ideal candidates must be highly organized and available during business hours.

Qualifications

• 2+ years of recent experience with ServiceTitan.
• Proven background in customer service and sales.
• Ability to convert leads to bookings on a single call.

Responsibilities

• Answer inbound calls and place outbound follow-ups.
• Monitor and respond to multiple lead channels.
• Book jobs efficiently and assist field teams.

Skills

Customer Service

Sales

Organization

Multitasking

Tools

ServiceTitan

Dispatch Software

Cloud Tools

Job description

Now Hiring: Customer Service Representative (Part-Time)Ace Handyman Services – Remote Eligible (with Requirements)

Ace Handyman Services, a division of Ace Hardware, is a national leader in home improvement and repair. We operate as a locally owned and managed franchise serving four territories across Maryland and Delaware. As we continue to grow, we’re looking for a highly organized, motivated Customer Service Representative to support our team and ensure outstanding customer experiences.

Key Requirements:

Must have at least 2 years of recent experience using ServiceTitan. Applications without this experience will not be considered.

We are looking for closers—professionals who can confidently book jobs in a single call by building trust and guiding customers efficiently through our process.

Reliability and consistent availability during scheduled work hours are absolutely essential. This role requires full focus and presence during your shift and is not compatible with concurrent responsibilities that may cause interruptions—such as caregiving duties, school-at-home oversight, or other jobs.

Applicants must reside in the United States and be legally authorized to work in the U.S. We do not hire international or contract-based workers for this role.

What You’ll Be Doing:

Answering inbound calls and placing outbound follow-ups

Monitoring and responding to multiple lead channels, including phone, text, email, and 3rd party vendor platforms (such as Angi or Thumbtack)

Educating customers on our services, pricing, and process

Booking jobs efficiently and assigning the right craftsmen

Supporting field teams with logistics and material coordination

Using internal tools and estimating resources to assess how much time to book for a project based on the customer's needs and project scope

While not required, experience estimating home repair or handyman jobs is a strong plus. We sell time blocks, so the ability to gauge how long common tasks take will help with accurate scheduling. We provide tools and spreadsheets to assist, but a general familiarity with job scope is very helpful.

What We’re Looking For:

2+ years of recent ServiceTitan experience – required

Proven background in customer service

Experience with sales or service-based booking

Ability to convert leads to scheduled jobs on a single call

Exceptionally reliable and consistently available during work hours

Highly organized, able to multitask, and handle stress effectively

Comfortable with dispatch software and cloud tools

Valid driver's license and reliable transportation (if needed)

Familiarity with Maryland and Delaware communities and geography is a plus, as it helps with scheduling, quoting, and crafting a more personalized experience for our customers

This position can be remote, provided the applicant has:

A quiet, dedicated home workspace that is free from interruptions during work hours

Reliable high-speed internet and consistent power supply

Their own computer and necessary equipment

The ability to consistently and reliably work our business hours:Monday–Friday, 8:00 AM to 12:30 PM Eastern Time

️ This is a customer-facing, time-sensitive role. Team members must be fully present and available during their scheduled hours. The position is not suitable for those with competing daytime obligations such as caregiving, schooling at home, or other jobs that could interfere with reliability and responsiveness.

Pay:

Starting wage: $15–$20 per hour, depending on experience

If you’re ready to bring your ServiceTitan skills and sales confidence to a role where your reliability and professionalism make a difference every day, apply now!

This is a remote position.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.