Phlebotomist/Lab Support Tech - Per Diem, Outpatient Sites

UMass Memorial Health; Northbridge (MA); On-site; USD 21,697 - 39,054; Full time

Job summary

UMass Memorial Health is seeking a Lab Support Tech I to join our team in Northbridge, Massachusetts. This role involves collecting blood samples, maintaining specimens, and providing clerical support.

The candidate should have a high school diploma, a valid driver's license, and preferably phlebotomy training or ASCP certification. Strong communication skills and computer proficiency are essential for success in this position. The position requires effective handling of various lab tasks in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license.
• Phlebotomy training or ASCP certification preferred.

Responsibilities

• Collect blood samples using appropriate techniques across all age groups.
• Receive specimens in the computer system and label accurately.
• Maintain a clean and organized working area.
• Register and troubleshoot courier-delivered specimens efficiently.

Skills

Phlebotomy experience

Computer and keyboard proficiency

Fluent English communication skills

Education

High School Diploma or equivalent

Phlebotomy training

Job description

Exemption Status: Non-Exempt

Hiring Range: $15.75 - $28.35

Schedule Details: Holidays - Every Third Holiday, Monday through Friday; Weekends - Every Third Weekend.

Scheduled Hours: Monday-Friday 06:00am-08:00pm, Saturday 09:00am-01:00pm.

Shift: 2 - Evening Shift, 8 Hours.

Hours: 0

Cost Center: 26000 - 1720 Phlebotomy

The Lab Support Tech I greets and receives patients, ascertains their needs, and appropriately directs them. This role includes computer and telephone use, clerical duties, and performing phlebotomy procedures, including blood cultures, EKGs, breath tests, MRSA, and COVID swabbing.

Major Responsibilities

Specimen Collection

1. Collect blood samples using appropriate venipuncture techniques across all age groups.
2. Follow departmental protocols for sample collection.
3. Communicate difficulties or complications to supervisors and maintain professional conduct.

Specimen Receiving and Distribution

1. Receive specimens in the computer system.
2. Label and prioritize specimens (e.g., STAT, STROKE, CSF) accurately.
3. Transport specimens promptly and redistribute them per protocol.

Work Area Organization

1. Maintain a clean and organized drawing station or cart.
2. Restock supplies at the end of each shift.
3. Keep patient orders accessible and organized.

Specimen Registration

1. Register all courier-delivered specimens accurately and efficiently.
2. Troubleshoot printer issues as needed.

Computer and Test Ordering Support

1. Demonstrate mastery of hospital information systems.
2. Order tests accurately using knowledge of test dictionaries and panels.
3. Communicate with departments for clarification when needed.

Telephone Support

1. Answer and transfer calls courteously and efficiently.
2. Ensure coverage for incoming calls at all times.

Capillary Collection

1. Perform heel sticks and PKU collections proficiently.
2. Ensure proper sample volume and quality.

Resource Utilization

1. Adapt to workflow changes and staffing needs.
2. Provide coverage for home draws, secretarial duties, and drawing stations.
3. Offer constructive feedback to supervisors.

General Lab Duties

1. Restock supplies and report low inventory.
2. Use PPE appropriately and provide shift reports.
3. Maintain procedural proficiency through annual reviews.

Emergency Room Support

1. Use Responder 5 efficiently and work independently.
2. Maintain PPE compliance and pager readiness.
3. Stock supplies, train nursing staff, and ensure timely patient draws.

Age-Specific Competency

1. Apply knowledge of growth and development stages to patient care.
2. Demonstrate age-appropriate communication and support.

Position Qualifications

License/Certification/Education

Required:

1. High School Diploma or equivalent
2. Valid driver's license

Preferred:

1. Phlebotomy training
2. ASCP certification or eligibility

Experience/Skills

Preferred:

1. Phlebotomy experience
2. Computer and keyboard proficiency
3. Fluent English communication skills

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Physical Demands and Environmental Conditions

This position requires frequent standing, pushing, pulling, bending, reaching, and performing repetitive movements. It also requires precise motor skills, hearing, and vision. Lifting, carrying, pulling, and pushing weights up to 50 lbs may be required occasionally to frequently.

This position will provide reliable coverage across all offsite locations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.