Phlebotomist/Lab Support Tech I - Outpatient Float, 40 hours, Mixed Shifts

UMass Memorial Health; Northbridge (MA); On-site; USD 21,697 - 39,054; Full time

Job summary

UMass Memorial Health in Northbridge, MA seeks a Lab Support Tech I to greet patients, perform phlebotomy, and support laboratory operations across offsite locations.

Responsibilities include specimen collection, data entry, test ordering support, and safe handling of specimens; necessitates high school diploma, valid driver’s license, phlebotomy training or ASCP eligibility, and fluent English.

Qualifications

• Phlebotomy experience required.
• Computer and keyboard proficiency required.
• Fluent English communication skills required.

Responsibilities

• Greet and direct patients; perform phlebotomy procedures including blood cultures, EKGs, breath tests, MRSA and COVID swabbing.
• Handle specimen collection, labeling, STAT/priority sorting and transport per protocol.
• Register courier-delivered specimens and troubleshoot printer issues.

Skills

Phlebotomy experience

Computer and keyboard proficiency

Fluent English communication

Education

High School Diploma or equivalent

Driver's license

Phlebotomy training

ASCP certification or eligibility

Tools

0

Job description

Exemption Status: Non-Exempt

Hiring Range: $15.75 - $28.35

Please note: The final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays – Every Third Holiday, Monday through Friday; Weekends – Every Third Weekend

Scheduled Hours: 06:00 AM – 08:00 PM

Shift: 2 – Evening Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 26000 - 1720 Phlebotomy

Note: This position may have a signing bonus available. A member of the Recruitment Team will confirm eligibility during the interview process.

Reviewing the role: The Lab Support Tech I cordially greets and receives patients, ascertains their needs, and appropriately directs them. This role includes computer and telephone use, clerical duties, and performing phlebotomy procedures, including blood cultures, EKGs, breath tests, MRSA and COVID swabbing.

Major Responsibilities

Specimen Collection

• Collects blood samples using appropriate venipuncture techniques across all age groups.
• Follows departmental protocols for sample collection.
• Communicates difficulties or complications to supervisors and maintains professional conduct.

Specimen Receiving and Distribution

• Receives specimens in the computer system.
• Labels and prioritizes specimens (e.g., STAT, STROKE, CSF) accurately.
• Transports specimens promptly and redistributes them per protocol.

Work Area Organization

• Maintains a clean and organized drawing station or cart.
• Restocks supplies at the end of each shift.
• Keeps patient orders accessible and organized.

Specimen Registration

• Registers all courier-delivered specimens accurately and efficiently.
• Troubleshoots printer issues as needed.

Computer and Test Ordering Support

• Demonstrates mastery of hospital information systems.
• Orders tests accurately using knowledge of test dictionaries and panels.
• Communicates with departments for clarification when needed.

Telephone Support

• Answers and transfers calls courteously and efficiently.
• Ensures coverage for incoming calls at all times.

Capillary Collection

• Performs heel sticks and PKU collections proficiently.
• Ensures proper sample volume and quality.

Resource Utilization

• Adapts to workflow changes and staffing needs.
• Provides coverage for home draws, secretarial duties, and drawing stations.
• Offers constructive feedback to supervisors.

General Lab Duties

• Restocks supplies and reports low inventory.
• Uses PPE appropriately and provides shift reports.
• Maintains procedural proficiency through annual reviews.

Emergency Room Support

• Uses Responder 5 efficiently and works independently.
• Maintains PPE compliance and pager readiness.
• Stocks supplies, trains nursing staff, and ensures timely patient draws.

Age-Specific Competency

• Applies knowledge of growth and development stages to patient care.
• Demonstrates age-appropriate communication and support.

Position Qualifications

License/Certification/Education

• Required
  • High School Diploma or equivalent
  • Valid driver's license
• Preferred
  • Phlebotomy training
  • ASCP certification or eligibility

Experience/Skills

• Preferred
  • Phlebotomy experience
  • Computer and keyboard proficiency
  • Fluent English communication skills

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

This position will provide overage across all offsite locations.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.