Phlebotomist/Lab Support Tech I - Inpatient 40 hours, Evenings

UMass Memorial Health; Milford (MA); On-site; USD 21,697 - 39,054; Full time

Benefits offered by this job

Signing Bonus (potential)

Job summary

UMass Memorial Health is seeking a Lab Support Tech I to perform phlebotomy across age groups, operate hospital information systems, and ensure accurate specimen collection and processing. The role involves labeling, transport, and coordination with clinical teams in a fast-paced lab environment.

The position requires a high school diploma, valid driver's license, and preferred phlebotomy training with ASCP eligibility.

Qualifications

• High School Diploma or equivalent is required.
• Valid driver's license is required.
• Phlebotomy training and ASCP certification/eligibility preferred.

Responsibilities

• Collect blood samples using venipuncture across all age groups.
• Label and prioritize specimens (STAT, STROKE, CSF) accurately.
• Transport and redistribute specimens per protocol.
• Maintain a clean, organized drawing station and restock supplies.
• Register courier-delivered specimens and troubleshoot printers.

Skills

Phlebotomy experience

Computer and keyboard proficiency

Fluent English communication skills

Education

High School diploma or equivalent

Valid driver’s license

Tools

Hospital information systems

Test dictionaries and panels

Job description

Lab Support Tech I

Employment Details

• Exemption Status: Non-Exempt
• Hiring Range: $15.75 - $28.35 (final offer may vary based on experience, skills, qualifications, and internal equity considerations)
• Schedule: Holidays – Every Third Holiday (Mon-Fri), Weekends (Saturday and Sunday), Every Third Weekend
• Scheduled Hours: 2:30pm–11pm
• Shift: 2 – Evening Shift (8 Hours)
• Hours: 40
• Cost Center: 26000 – 1720 Phlebotomy
• Signing Bonus: Potential – confirm during interview process

Major Responsibilities

Specimen Collection

1. Collects blood samples using appropriate venipuncture techniques across all age groups.
2. Follows departmental protocols for sample collection.
3. Communicates difficulties or complications to supervisors and maintains professional conduct.

Specimen Receiving and Distribution

1. Receives specimens in the computer system.
2. Labels and prioritizes specimens (e.g., STAT, STROKE, CSF) accurately.
3. Transports specimens promptly and redistributes them per protocol.

Work Area Organization

1. Maintains a clean and organized drawing station or cart.
2. Restocks supplies at the end of each shift.
3. Keeps patient orders accessible and organized.

Specimen Registration

1. Registers all courier-delivered specimens accurately and efficiently.
2. Troubleshoots printer issues as needed.

Computer and Test Ordering Support

1. Demonstrates mastery of hospital information systems.
2. Orders tests accurately using knowledge of test dictionaries and panels.
3. Communicates with departments for clarification when needed.

Telephone Support

1. Answers and transfers calls courteously and efficiently.
2. Ensures coverage for incoming calls at all times.

Capillary Collection

1. Performs heel sticks and PKU collections proficiently.
2. Ensures proper sample volume and quality.

Resource Utilization

1. Adapts to workflow changes and staffing needs.
2. Provides coverage for home draws, secretarial duties, and drawing stations.
3. Offers constructive feedback to supervisors.

General Lab Duties

1. Restocks supplies and reports low inventory.
2. Uses PPE appropriately and provides shift reports.
3. Maintains procedural proficiency through annual reviews.

Emergency Room Support

1. Uses Responder 5 efficiently and works independently.
2. Maintains PPE compliance and pager readiness.
3. Stocks supplies, trains nursing staff, and ensures timely patient draws.

Age-Specific Competency

1. Applies knowledge of growth and development stages to patient care.
2. Demonstrates age-appropriate communication and support.

Position Qualifications

License/Certification/Education

Required:

1. High School Diploma or equivalent
2. Valid driver's license

Preferred:

1. Phlebotomy training
2. ASCP certification or eligibility

Experience/Skills

Preferred:

1. Phlebotomy experience
2. Computer and keyboard proficiency
3. Fluent English communication skills

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.