Phlebotomist/Lab Support Tech I - Inpatient, Milford Regional - 32 hours, Evenings

Umass-Memorial-Health-; Milford (MA); On-site; USD 22,000 - 39,000; Part time

Job summary

UMass Memorial Health in Central Massachusetts is seeking a Lab Support Tech I to greet patients, perform phlebotomy, and support clerical tasks in a busy hospital laboratory environment. The role includes collecting blood cultures, EKGs, breath tests, and swabs, using hospital information systems, and coordinating specimen workflows.

Responsibilities span specimen collection, receiving and labeling, registration, test ordering, and phone coverage, with emphasis on accuracy and patient care.

Qualifications

• High School Diploma or equivalent
• Valid driver’s license
• Phlebotomy training
• ASCP certification or eligibility
• Phlebotomy experience
• Computer and keyboard proficiency
• Fluent English communication skills

Responsibilities

• Collects blood samples using venipuncture techniques for all ages.
• Labels and prioritizes specimens (STAT, STROKE, CSF) accurately.
• Transports and redistributes specimens per protocol.
• Maintains a clean and organized drawing station or cart.
• Restocks supplies at end of shift.
• Registers courier-delivered specimens efficiently.
• Orders tests using hospital information systems and test dictionaries.
• Answers and transfers calls courteously and ensures coverage.
• Performs capillary collections (heel sticks, PKU) proficiently.
• Adapts to workflow changes and provides shift reports.

Skills

Phlebotomy experience

Fluent English

Computer proficiency

Education

High School Diploma or equivalent

Valid driver’s license

Phlebotomy training

ASCP certification or eligibility

Job description

Exemption Status: Non-Exempt Hiring Range: $15.75 - $28.35 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Third Holiday, Monday through Friday, Weekends (Saturday and Sunday), Weekends - Every Third Weekend Scheduled Hours: 230p-11p Shift: 2 - Evening Shift, 8 Hours (United States of America) Hours: 32 Cost Center: 26000 - 1720 Phlebotomy

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Lab Support Tech I cordially greets and receives patients, ascertains their needs, and appropriately directs them. This role includes computer and telephone use, clerical duties, and performing phlebotomy procedures, including blood cultures, EKGs, breath tests, MRSA and COVID swabbing.

I. Major Responsibilities:

• Specimen Collection
  • 1. Collects blood samples using appropriate venipuncture techniques across all age groups.
  • 2. Follows departmental protocols for sample collection.
  • 3. Communicates difficulties or complications to supervisors and maintains professional conduct.
• Specimen Receiving and Distribution
  • 1. Receives specimens in the computer system.
  • 2. Labels and prioritizes specimens (e.g., STAT, STROKE, CSF) accurately.
  • 3. Transports specimens promptly and redistributes them per protocol.
• Work Area Organization
  • 1. Maintains a clean and organized drawing station or cart.
  • 2. Restocks supplies at the end of each shift.
  • 3. Keeps patient orders accessible and organized.
• Specimen Registration
  • 1. Registers all courier-delivered specimens accurately and efficiently.
  • 2. Troubleshoots printer issues as needed.
• Computer and Test Ordering Support
  • 1. Demonstrates mastery of hospital information systems.
  • 2. Orders tests accurately using knowledge of test dictionaries and panels.
  • 3. Communicates with departments for clarification when needed.
• Telephone Support
  • 1. Answers and transfers calls courteously and efficiently.
  • 2. Ensures coverage for incoming calls at all times.
• Capillary Collection
  • 1. Performs heel sticks and PKU collections proficiently.
  • 2. Ensures proper sample volume and quality.
• Resource Utilization
  • 1. Adapts to workflow changes and staffing needs.
  • 2. Provides coverage for home draws, secretarial duties, and drawing stations.
  • 3. Offers constructive feedback to supervisors.
• General Lab Duties
  • 1. Restocks supplies and reports low inventory.
  • 2. Uses PPE appropriately and provides shift reports.
  • 3. Maintains procedural proficiency through annual reviews.
• Emergency Room Support
  • 1. Uses Responder 5 efficiently and works independently.
  • 2. Maintains PPE compliance and pager readiness.
  • 3. Stocks supplies, trains nursing staff, and ensures timely patient draws.
• Age-Specific Competency
  • 1. Applies knowledge of growth and development stages to patient care.
  • 2. Demonstrates age-appropriate communication and support.

II. Position Qualifications:

• License/Certification/Education Required:
  • 1. High School Diploma or equivalent
  • 2. Valid driver’s license
• Preferred:
  • 1. Phlebotomy training
  • 2. ASCP certification or eligibility
• Experience/Skills Preferred:
  • 1. Phlebotomy experience
  • 2. Computer and keyboard proficiency
  • 3. Fluent English communication skills

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. Department‑specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Who is a caregiver?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible. At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day. Who is a caregiver? It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.