Phlebotomist/Lab Support Tech I - Franklin Site 24 hours, Evenings

UMass Memorial Health; Franklin (MA); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Massachusetts is seeking a phlebotomist to join our team. You will collect blood samples, follow department protocols, and communicate any difficulties to supervisors while maintaining professional conduct.

Responsibilities include specimen receiving, labeling, transporting, registering courier specimens, and supporting computer test ordering. The role supports ER needs, PPE compliance, and inventory. Schedule includes evening shifts with 24 hours per week.

Qualifications

• Collects blood samples using venipuncture across all ages.
• Follows departmental protocols for sample collection.
• Communicates difficulties to supervisors and maintains professional conduct.

Responsibilities

• Receives specimens in the computer system and labels them accurately.
• Transports specimens promptly and redistributes per protocol.
• Registers courier-delivered specimens efficiently and troubleshoots printer issues.
• Orders tests using hospital information systems and communicates with departments when needed.
• Answers and transfers calls courteously and ensures coverage for incoming calls.
• Performs heel sticks and PKU collections.
• Restocks supplies and reports low inventory.
• Maintains PPE compliance and provides shift reports.
• Supports ER operations and patient draws as needed.

Skills

Phlebotomy experience

Computer proficiency

Fluent English communication

Education

High School Diploma or equivalent

Valid driver's license

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Exemption Status: Non-Exempt

Hiring Range: $15.75 - $28.35

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Holidays - Every Third Holiday, Monday through Friday, Weekends - Every Third Weekend

Scheduled Hours: Monday-Friday 3pm-8pm Saturday and Sunday 9am-5pm

Shift: 2 - Evening Shift, 8 Hours (United States of America)

Hours: 24

Cost Center: 26000 - 1720 Phlebotomy

I. Major Responsibilities:

Specimen Collection

• 1. Collects blood samples using appropriate venipuncture techniques across all age groups.
• 2. Follows departmental protocols for sample collection.
• 3. Communicates difficulties or complications to supervisors and maintains professional conduct.

Specimen Receiving and Distribution

• 1. Receives specimens in the computer system.
• 2. Labels and prioritizes specimens (e.g., STAT, STROKE, CSF) accurately.
• 3. Transports specimens promptly and redistributes them per protocol.

Work Area Organization

• 1. Maintains a clean and organized drawing station or cart.
• 2. Restocks supplies at the end of each shift.
• 3. Keeps patient orders accessible and organized.

Specimen Registration

• 1. Registers all courier-delivered specimens accurately and efficiently.
• 2. Troubleshoots printer issues as needed.

Computer and Test Ordering Support

• 1. Demonstrates mastery of hospital information systems.
• 2. Orders tests accurately using knowledge of test dictionaries and panels.
• 3. Communicates with departments for clarification when needed.

Telephone Support

• 1. Answers and transfers calls courteously and efficiently.
• 2. Ensures coverage for incoming calls at all times.

Capillary Collection

• 1. Performs heel sticks and PKU collections proficiently.
• 2. Ensures proper sample volume and quality.

Resource Utilization

• 1. Adapts to workflow changes and staffing needs.
• 2. Provides coverage for home draws, secretarial duties, and drawing stations.
• 3. Offers constructive feedback to supervisors.

General Lab Duties

• 1. Restocks supplies and reports low inventory.
• 2. Uses PPE appropriately and provides shift reports.
• 3. Maintains procedural proficiency through annual reviews.

Emergency Room Support

• 1. Uses Responder 5 efficiently and works independently.
• 2. Maintains PPE compliance and pager readiness.
• 3. Stocks supplies, trains nursing staff, and ensures timely patient draws.

Age-Specific Competency

• 1. Applies knowledge of growth and development stages to patient care.
• 2. Demonstrates age-appropriate communication and support.

II. Position Qualifications:

License/Certification/Education

Required:

• 1. High School Diploma or equivalent
• 2. Valid driver's license

Preferred:

• 1. Phlebotomy training
• 2. ASCP certification or eligibility

Experience/Skills

Preferred:

• 1. Phlebotomy experience
• 2. Computer and keyboard proficiency
• 3. Fluent English communication skills

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.