Phlebotomist - Float

QUEST DIAGNOSTICS INC; City of Syracuse (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare company is seeking a PSR II - Float who will be responsible for drawing blood specimens and ensuring patient comfort. This role requires strong communication skills, phlebotomy expertise, and the ability to work in various settings. The ideal candidate will have experience in a patient service center and a commitment to quality care.

Qualifications

• At least three years of phlebotomy experience.
• Flexibility to work weekends and holidays.
• Reliable transportation and valid driver's license.

Responsibilities

• Collect specimens according to established procedures.
• Complete data entry requirements accurately.
• Mentor and support new employees.

Skills

Communication

Customer Focus

Phlebotomy Skills

Education

High School Diploma or Equivalent

Job description

Representsthe face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II - Float draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II - Float has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner.

This role will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and could also lead one or more PSR on site.

The PSR II - Float will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center, in a house call environment, long-term care, or as business needs dictate.

Responsibilities

1. Collect specimens according to established procedures, including drug screens, biometric screening, and insurance exams.
2. Administer oral solutions according to established training.
3. Research test/client information and verify all written and electronic orders using lab technology systems or directory of services.
4. Complete all data entry requirements accurately, including patient registration, test order entry, and managing Standing Orders.
5. Enter billing information and collect payments when required, safeguarding assets and credit card information.
6. Process specimens: labeling, centrifuging, splitting, and freezing as required.
7. Perform clerical duties such as data entry, inventory management, and answering phones as needed.
8. Follow departmental policies, protocols, and procedures, ensuring staff compliance.
9. Verify patient demographic info and initials post-venipuncture to confirm proper labeling.
10. Assist with compiling and submitting monthly statistics and data.
11. Maintain phlebotomy logs and other records timely.
12. Complete and stay current with training courses on phlebotomy techniques.
13. Travel to Territory Manager meetings if held off-site or outside normal shifts.
14. Participate in special projects and teams.
15. Stay updated on company communications and disseminate technical information.
16. Perform Point of Care (POC) testing where needed, following SOPs.
17. Mentor and support new employees, facilitating their transition into the work environment.
18. Assist with inventory counts and report shortages or issues.
19. Help prepare work schedules.
20. Communicate professionally with clients, resolve or refer issues, and document problems.
21. Follow safety protocols, including wearing appropriate protective equipment.
22. Assist in implementing SOPs for phlebotomy services.
23. Ensure facilities are maintained and report repairs needed.
24. Act as a coach, mentor, and resource for staff, providing feedback to supervisors.

Qualifications

Required Work Experience:

• At least three years of phlebotomy experience, including pediatric, geriatric, and capillary collections.
• Keyboard/data entry experience.
• Flexibility to work weekends, holidays, on-call, and overtime.
• Reliable transportation, valid driver’s license, and clean driving record if applicable.
• Willingness to travel and work at multiple locations with minimal notice.

Preferred Work Experience:

• Minimum 2 years in a Patient Service Center environment preferred.
• Customer service experience in retail or service sectors preferred.

Physical and Mental Requirements:

• Ability to lift objects weighing 1-15 pounds frequently, and up to 25 pounds occasionally.
• Ability to sit or stand for long periods, perform repetitive tasks, and use fine motor skills.
• Travel required; extensive use of phone and PC.
• Physical activities include walking, balancing, bending, kneeling, pushing, pulling, reaching, and twisting.

Knowledge:

• Adherence to all Quest Diagnostics policies and procedures, including safety and dress code.
• Effective communication skills in English.

Skills:

• Ability to produce quality, error-free work in a fast-paced environment.
• Independence and good judgment in decision-making.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Superior customer focus and communication skills.
• Ability to handle multiple priorities and embrace change.

Education

High School Diploma or Equivalent (Required)

License/Certifications

Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington, Louisiana)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other protected status.