Phlebotomist-2

Lfb USA; High Point (NC); Presencial; USD 33.000 - 54.000; Jornada completa

Descripción de la vacante

Lfb USA is seeking an attentive donor services technician to support plasmapheresis operations. You will engage donors, perform routine venipuncture, monitor and operate plasmapheresis equipment, and ensure safety and documentation standards are met.

The role requires a high school diploma or equivalent, at least 1 year of related work experience, and basic computer skills. A customer-focused, professional demeanor and strict adherence to policies are essential.

Formación

• Strong oral and written communication skills.
• Provide a pleasant customer service experience.
• Ability to read and interpret directions and instructions.
• Perform basic math calculations.
• Basic computer skills.
• Reasoning ability to identify, interpret and apply appropriate information.

Responsabilidades

• Establish rapport with donors to ensure overall service satisfaction.
• Conduct routine venipuncture for plasmapheresis and collect donor samples.
• Respond and assist with donor reactions during the donation process.
• Monitor collection equipment to facilitate the health and safety of the donors.
• Set up, disconnect, and operate the plasmapheresis machine; troubleshooting and documentation.
• Disconnect donors by removing the needle and dispose of contaminated equipment.
• Ensure proper calibration and maintenance of plasma autopheresis machines with daily, weekly, monthly, and quarterly upkeep.
• Maintain equipment and work area cleanliness between donors.
• Document collection records accurately.
• Follow company and department policies and procedures; stay open to future changes.
• Maintain communication with Management.
• Maintain a positive and professional demeanor with donors, employees, and vendors.
• Accept performance feedback professionally.
• Maintain regular attendance and punctuality for shifts and meetings.
• Other duties as assigned

Conocimientos

Communication skills

Customer service

Reading directions

Basic math

Computer skills

Reasoning ability

Educación

High school diploma or equivalent

Descripción del empleo

• Establish rapport with donors to ensure overall service satisfaction
• Conduct routine venipuncture for plasmapheresis and collect donor samples
• Respond and assist with donor reactions during the donation process
• Monitor collection equipment to facilitate the health and safety of the donors
• Set up, disconnect, and operate the plasmapheresis machine to include; troubleshooting, documentation, and evaluation of any message displays
• Disconnect donors by removing the needle from the venipuncture site and dispose of all contaminated disposable equipment into a biohazard container
• Ensure proper calibration and maintenance of plasma autopheresis machines to include; daily, weekly, monthly, and quarterly maintenance of all equipment in the donor floor area
• Maintain equipment and work area cleanliness in between donors
• Responsible for accurate documentation of collection records
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
• Maintain an open line of communication with Management
• Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
• Ability to accept performance feedback in a professional manner
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
• Other duties as assigned

Essential Job Responsibilities And Duties

• Establish rapport with donors to ensure overall service satisfaction
• Conduct routine venipuncture for plasmapheresis and collect donor samples
• Respond and assist with donor reactions during the donation process
• Monitor collection equipment to facilitate the health and safety of the donors
• Set up, disconnect, and operate the plasmapheresis machine to include; troubleshooting, documentation, and evaluation of any message displays
• Disconnect donors by removing the needle from the venipuncture site and dispose of all contaminated disposable equipment into a biohazard container
• Ensure proper calibration and maintenance of plasma autopheresis machines to include; daily, weekly, monthly, and quarterly maintenance of all equipment in the donor floor area
• Maintain equipment and work area cleanliness in between donors
• Responsible for accurate documentation of collection records
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
• Maintain an open line of communication with Management
• Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
• Ability to accept performance feedback in a professional manner
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
• Other duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum one (1) year work experience preferred
• License or certification where required by state

Requirements

• Strong oral and written communication skills
• Provide a pleasant customer service experience
• Ability to read and interpret directions and instructions
• Perform basic math calculations
• Basic computer skills
• Reasoning ability to identify, interpret and apply appropriate information

Physical Requirements

• Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
• Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
• Manual dexterity to perform all phases of donor plasmapheresis
• Ability to stand for extended periods of time for up to four (4) hours at a time
• Ability to lift, tug, pull up to fifty (50) pounds