Phlebotomist-2

LFB; High Point (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

LFB is seeking a Donor Engagement Technician in the United States. The role involves establishing rapport with donors, performing venipuncture for plasmapheresis, and ensuring donor safety throughout the process.

You will monitor equipment, operate plasmapheresis machines, document procedures, and uphold clean, compliant work areas. Strong communication and reliability are essential for success in this position.

Qualifications

• High school diploma or equivalent required.
• 1 year of work experience preferred.
• License or certification as required by state.

Responsibilities

• Establish rapport with donors to ensure service satisfaction.
• Conduct routine venipuncture for plasmapheresis and collect donor samples.
• Respond and assist with donor reactions during the donation process.
• Monitor collection equipment to facilitate donor safety.
• Set up, disconnect, and operate the plasmapheresis machine; troubleshoot and document messages.
• Disconnect donors by removing the needle and dispose of contaminated equipment into biohazard container.
• Ensure proper calibration and maintenance of plasma autopheresis machines; perform routine maintenance.
• Maintain equipment and work area cleanliness between donors.
• Document collection records accurately.
• Follow company and departmental policies; adapt to new policies as needed.
• Maintain open communication with Management and a professional demeanor.
• Be punctual for all shifts and mandatory meetings.
• Other duties as assigned.

Skills

Oral communication

Written communication

Customer service

Reading comprehension

Basic math

Basic computer skills

Reasoning

Education

High school diploma or equivalent

State license or certification if required

Job description

Essential Job Responsibilities and Duties

• Establish rapport with donors to ensure overall service satisfaction
• Conduct routine venipuncture for plasmapheresis and collect donor samples
• Respond and assist with donor reactions during the donation process
• Monitor collection equipment to facilitate the health and safety of the donors
• Set up, disconnect, and operate the plasmapheresis machine to include; troubleshooting, documentation, and evaluation of any message displays
• Disconnect donors by removing the needle from the venipuncture site and dispose of all contaminated disposable equipment into a biohazard container
• Ensure proper calibration and maintenance of plasma autopheresis machines to include; daily, weekly, monthly, and quarterly maintenance of all equipment in the donor floor area
• Maintain equipment and work area cleanliness in between donors
• Responsible for accurate documentation of collection records
• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
• Maintain an open line of communication with Management
• Maintain a positive and professional demeanor during all interactions with donors, fellow employees, and vendors
• Ability to accept performance feedback in a professional manner
• Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
• Other duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum one (1) year work experience preferred
• License or certification where required by state

Requirements

• Strong oral and written communication skills
• Provide a pleasant customer service experience
• Ability to read and interpret directions and instructions
• Perform basic math calculations
• Basic computer skills
• Reasoning ability to identify, interpret and apply appropriate information

Physical Requirements

• Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
• Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
• Manual dexterity to perform all phases of donor plasmapheresis
• Ability to stand for extended periods of time for up to four (4) hours at a time
• Ability to lift, tug, pull up to fifty (50) pounds