Philanthropy Operations & Donor Stewardship Manager

UMass Memorial Health; Worcester (MA); On-site; USD 59,000 - 106,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is a leading health system in Central Massachusetts. We are seeking a Gift Processing Manager to oversee the Gifts Processor, ensuring accurate recording and timely deposits according to policy.

You will manage daily workflows for cash, checks, credit cards, EFTs, stock gifts, and donor communications. The role requires 3–5 years in philanthropy operations, knowledge of Raiser's Edge NXT, nonprofit accounting know-how, and strong attention to detail.

Qualifications

• 3-5 years of progressively responsible experience in philanthropy operations, advancement services, nonprofit finance, accounting, or related fields.
• Knowledge of Blackbaud Raiser's Edge NXT or similar CRM platform.
• Strong knowledge of fundraising operations, gift administration, and donor acknowledgment practices.
• Experience supervising staff and leading operational initiatives.
• Understanding of nonprofit accounting principles and financial reconciliation processes.
• Working knowledge of IRS charitable contribution substantiation requirements.
• Strong proficiency with Microsoft Excel

Responsibilities

• Oversee the Gifts Processor and gift processing activities, ensuring contributions are recorded and deposited per policies.
• Manage daily workflow for cash, checks, credit card gifts, EFTs, stock gifts, and related donations.
• Provide back office support and staffing for fundraising events.
• Establish and monitor service level standards for gift entry, receipting, and donor acknowledgment.
• Ensure accurate coding of gifts, pledges, payments, and campaigns in the fundraising database.
• Develop and document gift processing procedures and internal controls.
• Oversee timely donor acknowledgment letters and tax receipts in line with IRS requirements.
• Collaborate with stewardship and frontline fundraising staff on donor recognition programs.
• Oversee daily reconciliation of philanthropic revenue and coordinate with Finance for month-end closes.
• Maintain documentation supporting audits and financial reviews.

Skills

Fundraising ops

Donor acknowledgment

Data accuracy

Staff supervision

Nonprofit accounting

IRS substantiation

Excel

Education

Bachelor's degree or equivalent

Tools

Blackbaud Raiser's Edge NXT

Excel

Job description

UMass Memorial Health is a leading health system in Central Massachusetts. We are seeking a Gift Processing Manager to oversee the Gifts Processor, ensuring accurate recording and timely deposits according to policy.

You will manage daily workflows for cash, checks, credit cards, EFTs, stock gifts, and donor communications. The role requires 3–5 years in philanthropy operations, knowledge of Raiser's Edge NXT, nonprofit accounting know-how, and strong attention to detail.