Philanthropy Support Services Manager

UMass Memorial Health; Worcester (MA); On-site; USD 59,000 - 106,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is a leading health system in Central Massachusetts. We are seeking a Gift Processing Manager to oversee the Gifts Processor, ensuring accurate recording and timely deposits according to policy.

You will manage daily workflows for cash, checks, credit cards, EFTs, stock gifts, and donor communications. The role requires 3–5 years in philanthropy operations, knowledge of Raiser's Edge NXT, nonprofit accounting know-how, and strong attention to detail.

Qualifications

• 3-5 years of progressively responsible experience in philanthropy operations, advancement services, nonprofit finance, accounting, or related fields.
• Knowledge of Blackbaud Raiser's Edge NXT or similar CRM platform.
• Strong knowledge of fundraising operations, gift administration, and donor acknowledgment practices.
• Experience supervising staff and leading operational initiatives.
• Understanding of nonprofit accounting principles and financial reconciliation processes.
• Working knowledge of IRS charitable contribution substantiation requirements.
• Strong proficiency with Microsoft Excel

Responsibilities

• Oversee the Gifts Processor and gift processing activities, ensuring contributions are recorded and deposited per policies.
• Manage daily workflow for cash, checks, credit card gifts, EFTs, stock gifts, and related donations.
• Provide back office support and staffing for fundraising events.
• Establish and monitor service level standards for gift entry, receipting, and donor acknowledgment.
• Ensure accurate coding of gifts, pledges, payments, and campaigns in the fundraising database.
• Develop and document gift processing procedures and internal controls.
• Oversee timely donor acknowledgment letters and tax receipts in line with IRS requirements.
• Collaborate with stewardship and frontline fundraising staff on donor recognition programs.
• Oversee daily reconciliation of philanthropic revenue and coordinate with Finance for month-end closes.
• Maintain documentation supporting audits and financial reviews.

Skills

Fundraising ops

Donor acknowledgment

Data accuracy

Staff supervision

Nonprofit accounting

IRS substantiation

Excel

Education

Bachelor's degree or equivalent

Tools

Blackbaud Raiser's Edge NXT

Excel

Job description

Exemption Status:

Exempt

Hiring Range:

$59,051.20 - $106,308.80

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours:

8:30-5:00

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

99900 - 7810 Office Of Philanthropy

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

Gift Processing Oversight

• Oversee the Gifts Processor and all gift processing activities, ensuring contributions are accurately recorded and deposited in accordance with established policies and procedures.
• Manage the daily workflow for cash, checks, credit card gifts, electronic fund transfers, stock gifts, donor-advised fund distributions, matching gifts, planned gifts, and in-kind contributions.
• Provide back office support and staffing for fundraising events.
• Establish and monitor service level standards for gift entry, receipting, and donor acknowledgment.
• Ensure accurate coding of gifts, pledges, payments, appeals, campaigns, and designation information within the fundraising database.
• Develop and document gift processing procedures and internal controls.

Donor Acknowledgment and Stewardship Administration

• Oversee timely generation and distribution of donor acknowledgment letters and tax receipts. Ensure acknowledgments meet IRS substantiation requirements and institutional standards.
• Collaborate with stewardship and frontline fundraising staff to support donor recognition programs and reporting.
• Monitor acknowledgment turnaround times and maintain quality control processes.

Financial Reconciliation and Treasury Support

• Oversee daily reconciliation of philanthropic revenue between the fundraising database and the organization's general ledger.
• Coordinate with Finance and Treasury teams to resolve discrepancies and ensure timely reconciliation.
• Working with the dedicated Gifts Processor, review and reconcile gift deposits, merchant services activity, lockbox activity, and electronic gift transactions and approve all gift entry batches.
• Maintain documentation supporting audits and financial reviews.

Compliance and Internal Controls

• Ensure compliance with IRS charitable substantiation requirements, institutional gift acceptance policies, and applicable accounting guidelines.
• Maintain strong internal controls related to gift processing, cash handling, segregation of duties, and financial reporting.

Position Qualifications:

License/Certification/Education:

Required:

Bachelor's degree or equivalent relevant experience.

Experience/Skills:

Required:

• 3-5 years of progressively responsible experience in philanthropy operations, advancement services, nonprofit finance, accounting, or related fields.
• Knowledge of Blackbaud Raiser's Edge NXT or similar CRM platform.
• Strong knowledge of fundraising operations, gift administration, and donor acknowledgment practices.
• Experience supervising staff and leading operational initiatives.
• Understanding of nonprofit accounting principles and financial reconciliation processes.
• Working knowledge of IRS charitable contribution substantiation requirements.
• Strong proficiency with Microsoft Excel
• Exceptional attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication and collaboration skills.
• Ability to maintain confidentiality and exercise sound judgment.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.