Pharmacy Wellness & Customer Care Specialist

Kroger Family of Companies; Bristol (VA); On-site; USD 19,000 - 23,000; Full time

Job summary

Kroger Family of Companies in Bristol, VA is seeking a Pharmacy Clerk to deliver exceptional customer service in a fast-paced retail pharmacy. You will assist pharmacists, perform data entry, handle cash transactions, and help maintain accurate records while upholding HIPAA guidelines.

The role requires the ability to work with the public, handle confidential information, and follow safety and health regulations.

Qualifications

• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Understand and perform ordering functions with primary and secondary wholesalers
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
• Count, measure and prepare specified product using company best practices
• Complete billing procedures adequately to assure best value to the customer and the company
• Answer phone and triage calls and answer inquiries as appropriate
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
• Support company health and wellness initiatives
• Put away legend orders, including Central Fill deliveries
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Data entry

Cash handling

HIPAA awareness

Education

High School Diploma or GED

Tools

EPRN familiarity

Job description

Kroger Family of Companies in Bristol, VA is seeking a Pharmacy Clerk to deliver exceptional customer service in a fast-paced retail pharmacy. You will assist pharmacists, perform data entry, handle cash transactions, and help maintain accurate records while upholding HIPAA guidelines.

The role requires the ability to work with the public, handle confidential information, and follow safety and health regulations.