Pharmacy Customer Care Specialist

The Kroger Co.; Virginia; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition reimbursement

Employee discounts

Flexible scheduling

Job summary

The Kroger Co. in Virginia is seeking a customer service-focused team member to help customers live healthier lives. You will handle inventory, operate cash registers, assist with vendor coupons and ensure HIPAA compliance while delivering an exceptional shopper experience.

This role requires 18+ with a High School Diploma or GED and offers opportunities to grow within a nationally renowned grocer. Benefits include healthcare options, tuition support, and employee discounts.

Qualifications

• High School Diploma or GED.
• Must be 18 years of age.
• Ability to handle confidential information.
• Any previous comparable experience.
• Any experience with customer service, including registries, phone, and cashier.
• Any experience with inventory control in a retail environment.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Create an environment that enables customers to feel welcome, important and appreciated.
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas.
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of non-legend drugs.
• Complete all aspects of allowable inventory control, including shelf maintenance.
• Answer phone and triage calls and answer inquiries as appropriate.
• Promote sales and services to customers and store associates.
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines.
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering EFTs such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and checks.
• Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law.
• Understand and adhere to HIPAA regulations and the company’s policies regarding the same.
• Support company health and wellness initiatives.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Inventory control

Education

High School Diploma or GED

Job description

The Kroger Co. in Virginia is seeking a customer service-focused team member to help customers live healthier lives. You will handle inventory, operate cash registers, assist with vendor coupons and ensure HIPAA compliance while delivering an exceptional shopper experience.

This role requires 18+ with a High School Diploma or GED and offers opportunities to grow within a nationally renowned grocer. Benefits include healthcare options, tuition support, and employee discounts.