Pharmacy Triage Associate

Thrifty White Pharmacy; Osseo (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401k

Employee Stock Ownership Plan

Paid holidays and vacations

Store discount

Job summary

Thrifty White Pharmacy is seeking a Pharmacy Triage Technician to support the pharmacy team by handling customer calls, processing refill requests, and transferring inquiries to the right team members. The role requires reliable attendance, ability to multitask across computer systems, and strong attention to patient confidentiality.

Ideal candidates will be comfortable speaking on the phone for extended periods and have prior customer service experience, with a basic understanding of pharmacy

Qualifications

• Experience in customer service is required.
• Familiarity with pharmacy terminology is preferred.
• Ability to multitask across computer systems and phone lines.
• Attention to detail and patient confidentiality are essential.

Responsibilities

• Answer incoming phone calls and assist customers with questions, refills, and transfers.
• Place outbound calls to pharmacy partners to follow up on items or questions.
• Index and route faxes to ensure timely processing of orders.
• Assist customers with Medicare Part D questions and learn new technologies as they become available.

Skills

Customer service

Phone skills

Pharmacy terminology

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Pharmacy Triage Technician

#762 Maple Grove, Minnesota (C)
Thrifty White Pharmacy is seeking out full-time Pharmacy Customer Service Associate (s) in #762 Maple Grove, Minnesota (C) to assist the Pharmacy team in providing customer service via the telephone to our pharmacy partners.
Schedules for this position could vary with the needs of the business and/or employee. Operating hours for this team are 7:30am-8pm. Candidates must have the availability to work one night a week until 8pm and one weekend per month (Sat & Sun).
A few of the primary responsibilities include:

• Answering incoming phone calls which would include helping with questions, taking refill requests, transferring calls to the appropriate person.
• Placing outbound calls to different pharmacy partners to follow up on pending items/questions.
• Indexing and identifying incoming faxes to help ensure timeliness for all pharmacy orders.
• Sending outbound faxes to different pharmacy partners for various reasons or requests.
• Assists customers with Medicare Part D questions.
• Able to learn and implement new and changing technologies on an ongoing basis.
• Able to maintain flexibility in new or changing work roles and the modification of job responsibilities as required.
• Good attendance and punctuality is required in order to fulfill the essential job functions

The ideal candidate for this position would:

• be comfortable on phones majority of shift
• be comfortable with sitting for long periods of time
• be comfortable multitasking between various computer systems
• have previous customer service experience
• have experience with pharmacy and medication terminology

PHYSICAL DEMANDS

The physical demands described here are representable of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may include long periods of sitting. While performing the duties of this job, the employee is also frequently required: to talk and hear, use hands and fingers, handle, or operate objects, tools, or controls, and to reach with hands and arms.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
Applicant should possess excellent customer service skills, attention to detail, the ability to maintain patient confidentiality, and be at least 18 years of age and have a high school diploma or equivalent.
We offer competitive wages, medical, dental, vision, life, 401k, Employee Stock Ownership Plan, paid holidays and vacations, and a store discount for you and your family.
Thrifty White Pharmacy is an Equal Opportunity Employer.
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