Pharmacy Training Director: Onboarding & Advanced Education

Outcomes®

Kansas City (MO)

On-site

USD 150,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental and Vision Plans

HSA/FSA benefits

401k plan with employer match

Paid Parental Leave

Paid holidays

Job summary

The Director of Pharmacy Training at Outcomes® leads the strategy for the Outcomes Training Pharmacy, onboarding new clients and expanding capabilities for existing customers through education. This person acts as the clinical and operational expert for Rx30, Computer-Rx, PillCount, and workflow automation while collaborating across teams to maximize customer adoption and outcomes.

Based on-site in Kansas City, MO, the role involves delivering hands-on training, MTM and immunization education,

Qualifications

Licensed pharmacist in good standing (PharmD preferred).
Minimum five years of community/retail pharmacy experience.
Hands-on experience with Rx30 and/or Computer-Rx systems.
Demonstrated expertise delivering pharmacy clinical services.
Strong knowledge of workflow automation technologies including PillCount.
Outstanding presentation and adult learning skills.
Ability to build trusted relationships with pharmacy owners/operators.
Willingness to travel up to 25%.
Position is based on-site in Kansas City, Missouri.

Responsibilities

Develop and execute the strategic vision for the Outcomes Training Pharmacy.
Lead onboarding and implementation training for new pharmacy customers.
Design advanced education programs for existing clients to improve utilization and outcomes.
Deliver hands-on instruction for Rx30, Computer-Rx, PillCount, workflow automation, and Outcomes solutions.
Train pharmacy teams on MTM, immunizations, adherence programs, point-of-care testing, medication synchronization, and other clinical services.
Host prospective clients and conduct live product demonstrations in partnership with the Sales organization.
Develop standardized training curriculum, certification pathways, and best-practice playbooks.
Monitor customer adoption, satisfaction, and training effectiveness using defined KPIs.
Serve as a trusted advisor for pharmacy workflow optimization and operational excellence.
Collaborate with Product and Client Success to identify enhancement opportunities based on customer feedback.
Represent Outcomes at customer meetings, conferences, and industry events.