Pharmacy Technician - Triage - Remote

Tarrytown Expocare Pharmacy; Austin (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

Tarrytown Expocare Pharmacy is seeking a Pharmacy Technician for the Triage Team. In this remote role, you will leverage your customer service skills to manage phone calls, troubleshoot issues, and ensure effective communication with healthcare providers. Ideal candidates have a TX Pharmacy Technician License and experience in pharmacy settings, with opportunities for career advancement in a supportive environment.

Benefits

Competitive compensation

Comprehensive healthcare benefits

401(k) with company match

Paid time off and holidays

Career advancement opportunities

Qualifications

• At least 1 year experience in retail or long-term care pharmacy; 3+ years preferred.
• Ability to multitask and prioritize.
• Excellent communication skills and rapport-building.

Responsibilities

• Manage calls and emails, troubleshoot issues for customers.
• Update consumer profiles and medication records.
• Process prescriptions and handle insurance claims.

Skills

Communication

Multitasking

Customer Service

Education

Valid TX Pharmacy Technician License

Experience in retail or long-term care pharmacy

Tools

Microsoft Office

FrameworkLTC

DocuTrack

Job description

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Description

As a Triage Technician, you will be licensed as a pharmacy technician who will use their customer service skills to manage incoming phone calls to de-escalate and troubleshoot issues for customers.

Job Details

Position: Pharmacy Technician - Triage Team

Hours: Monday-Friday 8am-6pm (8-hour shifts)

Location: Fully Remote

Company: Tarrytown Expocare Pharmacy

We are a long-term care pharmacy providing specialized care for individuals with intellectual and developmental disabilities across the U.S. Since 2007, evolving from Tarrytown Pharmacy established in 1941, we are committed to excellence and growth in long-term care pharmacy services.

We Offer

• Competitive compensation
• Comprehensive healthcare benefits
• 401(k) with company match
• Paid time off and holidays
• Closed-door pharmacy environment
• Career advancement opportunities

Responsibilities

• Build and maintain relationships with healthcare providers
• Manage calls and emails, troubleshoot issues
• Update consumer profiles and medication records
• Process prescriptions and refills
• Handle insurance claims and rejections
• Coordinate with prescribers for clarifications and approvals

Requirements

• At least 1 year experience in retail or long-term care pharmacy; 3+ years preferred
• Excellent communication skills
• Ability to multitask and prioritize
• Positive demeanor and rapport-building skills
• Proficient with Microsoft Office; experience with FrameworkLTC and DocuTrack preferred
• Valid TX Pharmacy Technician License or willingness to obtain within 30 days
• Understanding of pharmacy language and calculations

Physical Requirements

• Ability to endure long hours of computer and phone work

Tarrytown is an equal opportunity employer committed to diversity and inclusion.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Pharmaceutical Manufacturing