Pharmacy Technician Trainee, Full Time - Onsite Closed-Door Pharmacy

Lensa; Saint Paul (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

An exciting opportunity awaits at a closed-door pharmacy for aspiring Pharmacy Technicians! This role is perfect for those looking to kickstart their career in pharmacy, offering comprehensive training and support to become a Registered Pharmacy Technician. You will be responsible for data entry, patient registration, and resolving customer inquiries, all while working under direct supervision. Join a well-respected company that values community care and employee development, and enjoy a fulfilling career in the healthcare sector. If you're passionate about helping others and eager to learn, this position is for you!

Qualifications

• Must obtain active technician license within the first 90 days.
• Basic PC skills and effective communication required.

Responsibilities

• Process new patient registrations and handle prescription requests.
• Resolve Third-Party Rejects and assist Pharmacists as needed.

Skills

Customer Service

Data Entry

Communication Skills

Problem Solving

Fluency in Spanish

Education

High School Diploma or GED

Tools

Pharmacy Systems

PC Skills

Job description

Pharmacy Technician Trainee, Full Time - Onsite Closed-Door Pharmacy

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third-party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Please note that unlicensed Pharmacy Technician trainees are welcome for this position, and Walgreens will provide training and cover licensure fees to become a Registered Pharmacy Technician in the state of Minnesota.

Job Responsibilities:

1. Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
2. Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
3. Resolves Third-Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third-Party Rejects.
4. Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
5. Must obtain active technician license or certification within the first 90 days and maintain an active technician license or certification.

About Walgreens:

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader.

External Basic Qualifications:

1. High School Diploma or GED.
2. Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
3. Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
4. Communicate effectively in writing and verbally.
5. 18 years of age or older.

Preferred Qualifications:

1. At least 1 year of pharmacy technician experience in a retail or call center environment.
2. At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board for Pharmacy or nationally recognized certification agency.
3. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
4. Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
5. Fluency in Spanish and English.

Job ID: 1510288BR

Company Indicator: Walgreens

Employment Type: Full Time

Job Function: Customer Contact Center

Full Store Address: 3030 CENTRE POINT DR, STE 700, ROSEVILLE, MN 55113

Equal Opportunity Employer: An Equal Opportunity Employer, including disability/veterans.