Pharmacy Technician Trainee, Full Time - Onsite Closed-Door Pharmacy

Walgreens; Roseville (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Technician Trainee to join their dynamic team. This exciting role offers the opportunity to work in a fast-paced environment, assisting with patient registration, data entry, and resolving prescription issues. As a vital part of the healthcare system, you'll be trained to become a Registered Pharmacy Technician, gaining valuable skills while ensuring compliance with regulations. Join a company that values community and teamwork, where your contributions can make a real difference in the lives of patients and customers every day.

Qualifications

• Must obtain active technician license within 90 days.
• Experience in a retail pharmacy or call center is preferred.

Responsibilities

• Processes new patient registrations and handles prescription requests.
• Resolves third-party rejects and communicates with patients and prescribers.
• Assists pharmacists and identifies issues to senior staff.

Skills

Customer Service

Data Entry

Communication Skills

HIPAA Compliance

Problem Solving

Education

High School Diploma or GED

Tools

Pharmacy Systems

PC Skills

Job description

Pharmacy Technician Trainee, Full Time - Onsite Closed-Door Pharmacy

1593621BR

3030 CENTRE POINT DR,STE 700,ROSEVILLE,MN 55113

Job Description

Job Summary:

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third-party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Please note that unlicensed Pharmacy Technician trainees are welcome for this position, and Walgreens will provide training and cover licensure fees to become a Registered Pharmacy Technician in the state of Minnesota.

Job Responsibilities:

• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing.Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes).Resolves all data entry related exceptions.
• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
• Resolves Third-Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third-Party Rejects.
• Provides assistance to Pharmacists, both those in the facility and those at other locations.Identifies and communicates issues to senior level staff as appropriate.
• Must obtain active technician license or certification within the first 90 days and maintain an active technician license or certification.

Job Description

Job Summary:

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third-party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Please note that unlicensed Pharmacy Technician trainees are welcome for this position, and Walgreens will provide training and cover licensure fees to become a Registered Pharmacy Technician in the state of Minnesota.

Job Responsibilities:

• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing.Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes).Resolves all data entry related exceptions.
• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
• Resolves Third-Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third-Party Rejects.
• Provides assistance to Pharmacists, both those in the facility and those at other locations.Identifies and communicates issues to senior level staff as appropriate.
• Must obtain active technician license or certification within the first 90 days and maintain an active technician license or certification.

About Walgreens:

Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients’ care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits."An Equal Opportunity Employer, including disability/veterans".

External Basic Qualifications

• High School Diploma or GED.
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
• Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
• Communicate effectively in writing and verbally.
• 18 years of age or older

Preferred Qualifications

• At least1 year of pharmacy technician experience in a retail or call center environment.
• At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board for Pharmacy or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
• Fluency in Spanish and English.

Preferred Qualifications

• At least1 year of pharmacy technician experience in a retail or call center environment.
• At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board for Pharmacy or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
• Fluency in Spanish and English.

We will consider employment of qualified applicants with arrest and conviction records.

#VHDEI

Job Function

Customer Contact Center

Common Location

3030 CENTRE POINT DR,STE 700,ROSEVILLE,MN,55113-00000-01429-M