Pharmacy Technician Team Lead

Valeris; Louisville (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) Retirement Savings Plan with match

Paid Time Off (PTO) and Sick Leave

Opportunities for advancement

Free Basic Life and AD&D coverage

Job summary

Valeris in Louisville, Kentucky, is seeking a qualified candidate to supervise pharmacy operations. This role involves overseeing pharmacy technicians, ensuring compliance with state and federal laws, and managing delivery staff. The ideal candidate should have strong communication skills and experience in the health care industry.

Valeris offers a comprehensive benefits package, including medical, dental, and vision plans, as well as opportunities for professional growth. Join a company that values diversity and fosters a meaningful workplace culture.

Qualifications

• At least 1 year of experience supervising pharmacy and/or delivery operations preferred.
• 2–5 years of experience in the health care industry required.
• Possess Current KY Pharmacy Tech Registration.
• Previous personnel/team management experience strongly preferred.

Responsibilities

• Assist the Pharmacy Operations Manager to monitor daily activities of the pharmacy technicians.
• Supervise delivery staff and outside couriers as needed.
• Assist with product purchasing, inventory, and equipment management.
• Communicate with internal account contacts for consultative services.
• Provide timely feedback to the company regarding service failures.

Skills

Service minded

Clear verbal and written communication skills

Professionalism

Accountability for results

Proficient computer skills

Ability to work effectively within a team

Education

High School diploma or equivalent

Bachelor’s degree preferred

National Pharmacy Tech Certification within 90 days of hire

Job description

Team members receive nine paid holidays plus two floating holidays.

Key Responsibilities

• Assist the Pharmacy Operations Manager to monitor daily activities of the pharmacy technicians so that they reflect a priority on the delivery of pharmaceutical products.
• Supervise delivery staff and outside couriers as needed.
• Maintain the pharmacy work area and the receiving/shipping area in a professional and safe manner.
• Assist with product purchasing, inventory, and equipment management.
• Observe legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary PharmaCord information.
• Adhere to appropriate safety and quality assurance practices.
• Comply with state and federal laws, including OSHA, HIPAA, etc.
• Assist external and internal callers by actively listening to each caller, assessing the situational needs, and responding with patience and courtesy.
• Identify missing or incorrect information within program service requests/program applications.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Communicate with internal account contacts and provide consultative services to overcome obstacles and ensure timely shipments.
• Assist with team hiring, development, and training.
• Ensure daily program staffing levels are consistent with daily program needs.
• Assist with team training to ensure proficiency in their roles.
• Provide consistent, timely coaching and development for direct reports in a functional area.
• Utilize Valeris’ values as the driving force behind the team’s success.
• Ensure on-time adherence to training deadlines for all corporate policies and procedures.
• Ensure all SOPs are followed with consistency.
• Perform additional tasks or projects as assigned.

Qualifications

• Service minded; focus on recognizing and meeting the needs of others (especially patients and care partners).
• Ability to handle personal health information with confidentiality.
• Commitment to honesty and integrity.
• Professionalism and a strong sense of proper business and customer service etiquette.
• Clear verbal and written communication skills.
• Accountability for results.
• Ability to plan and prioritize tasks with strong attention to detail.
• Proficient emotional intelligence.
• Ability to manage disruptive impulses and handle potentially stressful customer interactions.
• Proficient computer skills.
• Adaptability to change.
• Personal initiative and commitment to team and organizational goals.
• Ability to work effectively within a team.
• A positive attitude.
• At least 1 year of experience supervising pharmacy and/or delivery operations preferred.
• 2–5 years of experience in the health care industry required.
• Possess Current KY Pharmacy Tech Registration.
• Previous personnel/team management experience strongly preferred.
• Bachelor’s degree preferred.
• Retail, hospital, or high-volume/mail-order pharmacy experience preferred.
• National Pharmacy Tech Certification or ability to obtain Certification within 90 days of hire.
• High School diploma or equivalent required.
• Flexibility to travel as needed (minimal).

Physician Demands & Work Environment

• Required to talk or hear regularly; sit for long periods; use hands to type, handle, feel, and reach with hands and arms.
• Preferred typing speed: at least 35 words per minute with 97% accuracy.
• Flexibility to travel as needed. Minimal.
• Professional office environment using standard office equipment such as computers, phones, and photocopiers.

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options.
• Additional health support, including telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free Basic Life and AD&D coverage equal to annual earnings, minimum $50,000, maximum $300,000.
• Company-paid Short-Term Disability coverage; option to purchase Long-Term Disability.
• 401(k) Retirement Savings Plan with 100% match on the first 5% of your contribution; immediate vesting.
• Paid Time Off (PTO) and Sick Leave.
• Team members receive nine paid holidays plus two floating holidays.
• Opportunities for advancement in a company that supports personal and professional growth.
• A challenging, stimulating work environment that encourages new ideas.
• Work for a company that values diversity and creates an inclusive workplace.
• A mission-driven, inclusive culture where your work has a meaningful impact.

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. This job description is not an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.