Pharmacy Technician Supervisor

Oscar Health; New York (NY); On-site; USD 56,000 - 74,000; Full time

Benefits offered by this job

Unlimited vacation program

Annual performance bonuses

Benefits: medical, dental, vision; 401

Paid holidays; sick time; wellness

Job summary

Oscar Health is hiring a Pharmacy Technician Supervisor - Prior Authorization to lead the daily operations of the prior authorization technician team within the Pharmacy Utilization Management group.

This remote role is open to eligible US-based candidates and reports to the Manager, Pharmacy Utilization Management. Qualifications include CPhT, HS diploma, 4+ years in pharmacy, 2+ years in managed care reviews, and 1+ year of people/project management.

Qualifications

• Active, unrestricted Pharmacy Technician certification (CPhT).
• High school diploma or equivalent.
• 4+ years in a pharmacy related field.
• 2+ years of performing pharmacy reviews for a managed care plan or PBM.
• 1+ year of people or project management experience.

Responsibilities

• Oversee daily technician workflows and queue monitoring for prior authorization.
• Provide coaching, performance reviews and cross-training to support growth.
• Handle complex intake issues, escalations, and system glitches.
• Identify process improvements and drive daily operational challenges.
• Collaborate with cross-functional leadership to update training resources.
• Participate in rotated weekends/holidays on-call schedule.
• Ensure compliance with applicable laws and regulations.

Skills

Leadership

Coaching

Process improvement

Prior authorization

Regulatory compliance

Team management

Education

Active CPhT certification

High school diploma

Job description

Hi, we're Oscar. We're hiring a Pharmacy Technician Supervisor - Prior Authorization to join our Pharmacy Utilization Management team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About The Role

The Pharmacy Technician Supervisor - Prior Authorization leads the daily operations of the prior authorization technician team, ensuring timely, accurate, and compliant case processing. Serving as a frontline leader and subject matter expert, this role will mentor staff, optimize operational workflows, and resolve operational escalations. The Pharmacy Technician Supervisor will foster a supportive, growth-oriented environment while driving quality, regulatory compliance, and overall team performance.

You will report into the Manager, Pharmacy Utilization Management.

Work Location

This is a remote position, open to candidates who reside in: Alabama; Arizona; Arkansas; Colorado; Connecticut; District of Columbia; Florida; Georgia; Idaho; Illinois; Indiana; Iowa; Kansas; Kentucky; Maine; Maryland; Massachusetts; Michigan; Minnesota; Missouri; Nevada; New Hampshire; New Jersey; New Mexico; North Carolina; Ohio; Oregon; Pennsylvania; Rhode Island; South Carolina; Tennessee; Texas; Utah; Vermont; or Virginia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events.

Pay Transparency

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $56,304.00 - $73,899.00 per year. The base pay for this role in all other locations is: $50,673.60 - $66,509.10 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities

• Oversee daily technician workflows, queue monitoring, and task assignments to ensure prior authorization requests are processed accurately.
• Monitor productivity and quality metrics, providing regular 1-on-1 coaching, performance reviews, and cross-training to support skill growth and prepare the team for market expansion.
• Be the resource for complex intake issues, escalated provider inquiries, and system glitches.
• Proactively identify and implement process improvements, and resolve daily challenges to keep the team operating.
• Partner with cross-functional leadership to develop, update, and organize job aids and team training resources.
• Participate in a rotated weekend and holiday on-call schedule to monitor queues and offer team support when needed.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• Active, unrestricted Pharmacy Technician certification (CPhT)
• High school diploma or equivalent
• 4+ years of work experience in a pharmacy related field
• 2+ years of performing pharmacy reviews for a managed care plan or pharmacy benefits manager.
• 1+ years of people or project management experience.

Bonus Points

• Bachelor's degree
• Experience managing a team of pharmacy technicians performing utilization management operations
• Experience developing and managing key performance indicators/metrics for an operational team
• Acute attention to detail, excellent written and verbal communication skills

This is an authentic Oscar Health job opportunity.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents

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