Pharmacy Tech (Call Center)

Riverside Health; Newport News (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Riverside Regional Medical Center in Newport News, VA is hiring a Pharmacy Technician I to provide technical support in the pharmacy services, including receiving and confirming prescriptions, dispensing medications, inventory control, and maintaining records.

You will work with an interdisciplinary patient care team under the supervision of the Pharmacy Director. The role emphasizes accurate dispensing, regulatory compliance (HIPAA, state/federal laws) and delivering excellent customer service.

Qualifications

• Must be a program graduate of a pharmacy technician training program or equivalent.
• Less than 1 year of prior pharmacy technician experience preferred.
• Excellent written and verbal communication and customer service skills.
• Ability to follow HIPAA and regulatory requirements.
• Strong math and pharmaceutical calculations skills.

Responsibilities

• Receive and confirm prescriptions and prepare/dispense medications.
• Perform inventory control and ensure proper storage.
• Maintain accurate pharmacy records and complete compliance audits.
• Assist with inspections, audits, reports, and training.
• Provide excellent customer service to patients and staff.

Skills

Medical terminology

Prescription drugs

Pharmacy calculations

Pharmacy law

Pharmacy workflow

Pharmacy computer systems

Customer service

Communication skills

Attention to detail

Prioritization

Education

Pharmacy Technician Training Program

Tools

Pharmacy computer systems

Inventory management software

Dispensing software

Job description

Pharmacy Tech (Call Center)# Careers## Pharmacy Tech (Call Center)Apply: Riverside Regional Medical Center - Newport News, Virginia: Rock Landing - Newport News, Virginia: Full time: Posted Today: 2026-038238Newport News, Virginia**Hiring Range**$18.90 - $24.60/HourlyActual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs. **Overview** Pharmacy Technician I is responsible for providing technical support of pharmacy services, including but not limited to, distributing pharmaceuticals, performing inventory control, completing compliance audits and financial transactions, providing customer service, and maintaining pharmacy records. Performs pharmacy-related duties in compliance with department policies and procedures and state/federal law and regulation and arranges sequence and timing of work to meet normal and viable work requirements. Pharmacy Technician I works as part of an interdisciplinary patient care team under the direction of the Director of Pharmacy/Pharmacy Manager or their designee. **What you will do** * Provides technical support of pharmacy services including receiving and confirming prescriptions, preparing and dispensing prescriptions, distributing pharmaceuticals, and maintaining pharmacy records.* Performs inventory control. Ensures proper storage and stocks inventory.* Maintains up-to-date knowledge of pharmacy practice and workflows to provide quality patient care and meet safety standards. Successfully completes annual state and facility requirements for mandatory competencies within required time frames.* Interacts with customers and peers utilizing excellent customer service skills. Answers questions and owns issues to completion. Demonstrates excellent written and verbal communication skills. Utilizes Riverside Care Difference principles in performance of duties.* Properly measures and mixes medications. Prints labels and ensures safe dispensing.* Completes compliance audits and financial transactions. Assists management with inspections, audits, reports, and training to ensure compliance and quality. Understands and maintains compliance with facility, DNV, State, and HIPPA requirements. **Qualifications** **Education** * Program Graduate, Pharmacy Technician Training Program or equivalent (Preferred) **Experience** * Less than 1 year Prior Pharmacy Technician experience (Preferred) **Skills and Abilities** * Medical terminology* Prescription drug and over-the-counter knowledge* Basic math skills, including pharmaceutical calculations* Pharmacy law and regulation* Basic pharmacy workflow* Pharmacy automation* Pharmacy computer systems* Strong written and verbal communication skills* Ability to prioritize* Excellent customer service skills **Licenses and Certifications** * Registered Pharmacy Technician - Virginia Department of Health Professions (VDHP) Upon Hire(Required)* Pharmacy Technician Certification Board (PTCB) - Pharmacy Technician Certification Board (PTCB) PTCB or ExCPT Certification within 1 Year(Required)