Pharmacy Technician - Sales

Lincare Holdings Inc.; Kansas City (MO); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Lincare Holdings Inc. in Missouri seeks a Pharmacy Technician to respond to and initiate customer inquiries, obtain prescriptions, and support sales and reimbursement processes.

You will ensure accuracy, maintain records, and communicate with providers, nurses, and customers while following company policies. Must have high school diploma and Missouri license; drug checks may be conducted as part of hiring.

Qualifications

• High school diploma or equivalent.
• Missouri Pharmacy Technician License or ability to obtain within timeframe.
• Clerical/office experience preferred.
• Medical industry knowledge beneficial.

Responsibilities

• Respond to and/or initiate customer inquiries using company resources and policies.
• Obtain prescriptions and other medical documents from providers for new/renewal customers.
• Facilitate customer needs by assessing qualification and explaining product/services benefits.
• Discuss products with providers, nurses, and customers and educate on Nebulizer machines and meds.
• Submit documentation to physician offices for completion of sales/reimbursement requirements.

Skills

Verbal communication

Written communication

Microsoft Office

Education

High school diploma

Missouri Pharmacy Technician License

Clerical/office experience

Job description

This employee responds to and/or initiates incoming/outgoing customer inquiries, using company resources, policies, and procedures to provide complete and accurate data.

• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness
• Obtains prescriptions and other medical documents from providers for new and/or renewal customers

Job Responsibilities:

• Facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with physician communication as necessary
• Discusses company's products and services with providers, nurses, and customers
• Educates providers and nurses on Nebulizer machines and meds
• Submits required documentation to physician office for completion of sales/reimbursement requirements
• Secures prescriptions, CMNs, and medical documents for customers, including special projects
• Reviews medical records merges all prescriptions and medical documentation for RPh approval
• Responsible for entry of prescriptions and final review of all completed orders
• Corrects rejected orders from RPh and resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
• Facilitates process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required production goals and sales results
• Maintains an acceptable level of new starts and approved orders
• Accurately records all shipments and orders
• Ensures quality service by following departmental and company policies, procedures, and standards

Qualifications.

• Strong verbal and written communication and skills
• Proficiency in Microsoft Office applications

Education and Experience:

• Graduate from an accredited high school or equivalent
• Medical industry knowledge beneficial
• Must have prior computer experience
• Minimum of one-year clerical/office experience
• Have Missouri Pharmacy Technician License or can obtain one in the requested timeframe

Physical Demands:

The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans