Pharmacy Technician - Sales

Lincare Pharmacy Services Inc.; Kansas City (MO); On-site; USD 23,000 - 30,000; Full time

Job summary

Lincare Pharmacy Services Inc. is seeking a Pharmacy Support/Technician to handle customer inquiries, collect prescriptions and medical documents, and assist with physician communications.

The role requires accurate data entry and adherence to company policies to ensure quality service. The position involves following up with providers, educating on products, and processing orders while maintaining records and compliance.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.

Responsibilities

• Respond to customer inquiries using company policies to provide complete data.
• Obtain prescriptions and medical documents for new/renewal customers.
• Explain product/services benefits and assist with physician communication as needed.
• Submit documentation to physician offices for completion of sales/reimbursement requirements.
• Record and verify customer information in the database and ensure data accuracy.

Skills

Communication skills

MS Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

This employee responds to and/or initiates incoming/outgoing customer inquiries, using company resources, policies, and procedures to provide complete and accurate data.

• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness
• Obtains prescriptions and other medical documents from providers for new and/or renewal customers

Job Responsibilities:

• Facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with physician communication as necessary
• Discusses company's products and services with providers, nurses, and customers
• Educates providers and nurses on Nebulizer machines and meds
• Submits required documentation to physician office for completion of sales/reimbursement requirements
• Secures prescriptions, CMNs, and medical documents for customers, including special projects
• Reviews medical records merges all prescriptions and medical documentation for RPh approval
• Responsible for entry of prescriptions and final review of all completed orders
• Corrects rejected orders from RPh and resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
• Facilitates process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required production goals and sales results
• Maintains an acceptable level of new starts and approved orders
• Accurately records all shipments and orders
• Ensures quality service by following departmental and company policies, procedures, and standards

Qualifications.

• Strong verbal and written communication and skills
• Proficiency in Microsoft Office applications

Education and Experience:

• Graduate from an accredited high school or equivalent
• Medical industry knowledge beneficial
• Must have prior computer experience
• Minimum of one-year clerical/office experience
• Have Missouri Pharmacy Technician License or can obtain one in the requested timeframe

Physical Demands:

The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans