Pharmacy Technician - Retail

St. Charles Health System; Madras (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Charles Health System is seeking a Retail Pharmacy Technician to support pharmacists in preparing, labeling, and distributing medications, while ensuring accuracy and compliance with policies and laws.

The role includes data entry, billing, inventory management, and patient education. The technician will assist with immunizations where allowed, handle third-party billing, and provide exceptional customer service at multiple work sites as needed by leadership.

Qualifications

• Requires high school diploma or GED.
• Oregon Pharmacy Technician license required.
• Preferred: CPhT, PTCB/NHA, immunization certificate, BLS.
• Six months retail pharmacy experience preferred.
• Strong data entry, inventory control, and customer service skills.

Responsibilities

• Interprets, and accurately data enters prescription information into the pharmacy computer system.
• Bills third party insurance plans accurately and resolves rejected claims in a timely manner.
• Provides excellent customer service in person and on the telephone.
• Assists pharmacist with daily tasks as needed.
• Maintains and controls inventory within reasonable guidelines.
• Maintains and cleans equipment, reporting issues to supervisor or Pharmacy Manager.
• Places daily orders for medications and supplies with wholesalers and vendors.
• Verifies inventory received against invoices and communicates discrepancies.
• Stocks shelves and rotates stock as needed.
• Provides policy/procedure recommendations to Pharmacy Manager or hospital leadership.
• Maintains flexibility to work at multiple worksites as required.
• Administers immunizations following laws and policies, with proper documentation and patient education.
• Supports organizational vision, Lean principles, and a safe environment for all.
• Maintains confidentiality and ethical conduct in all activities.
• Delivers timely, efficient, and accurate customer service or patient care.
• May perform additional duties of similar complexity as required.

Skills

Customer service

Data entry

Billing

Communication

Inventory management

Immunization administration

Attention to detail

Education

High school diploma or GED

Tools

Pharmacy computer system

Job description

The Retail Pharmacy Technician, under the direct supervision of a pharmacist, assists in providing pharmaceutical care to the patient by preparing, storing, ordering, billing, labeling, and distributing medications in a safe, accurate and timely manner in accordance with St. Charles Health System policies and procedures, and state and federal law. Pharmacy Technicians also perform other technical and clerical duties as necessary for the daily operation of the Pharmacy department. This position does not directly manage any other caregivers.

Location

Pharmacy Technicians may be asked to work at multiple St. Charles Health System worksites at the request of leadership to fulfill short term, immediate staffing needs.

Essential Functions And Duties

• Interprets, and accurately data enters prescription information into the pharmacy computer system.
• Bills third party insurance plans accurately. Resolves rejected claims in a timely manner.
• Provides excellent customer service in person and on the telephone.
• Assists pharmacist in various needed tasks whenever necessary on a daily basis.
• Maintains and controls inventory within reasonable guidelines.
• Maintains and cleans the equipment necessary to perform duties, reporting any failures or need for repair to immediate supervisor or Pharmacy Manager immediately.
• Accurately places daily order for medications and supplies with wholesaler, vendors, purchasing department, and other pharmacies, communicating potential supply issues to immediate supervisor in a timely manner.
• Verifies inventory received against the invoice noting any exceptions and communicates these to immediate supervisor or pharmacy inventory coordinator.
• Stocks shelves, rotating stock appropriately.
• Makes recommendations for changes to the policies and procedures to the Pharmacy Manager, or other appropriate hospital manager.
• Maintains flexibility and readiness to work in multiple worksites either at the request of, or in mutual agreement with, leadership.
• At the request of leadership, administers immunizations in accordance with applicable laws, organizational policy, clinical protocols, and scope-of-practice requirements, while ensuring safe vaccine handling, documentation, and patient education.
• Supports the vision, mission and values of the organization in all respects.
• Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
• Provides and maintains a safe environment for caregivers, patients and guests.
• Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
• Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
• May perform additional duties of similar complexity within the organization, as required or assigned.

Education

Required: High school diploma or GED.

Preferred: N/A

Licensure/Certification/Registration

Required: Pharmacy Technician license through the Oregon Board of Pharmacy.

Preferred: Certified Pharmacy Technician license (CPhT) through the Oregon Board of Pharmacy. National certification through the Pharmacy Technician Certification Board (PTCB) or National Healthcareer Association (NHA). PTCB Immunization Administration Certificate. AHA Basic Life Support for Healthcare Provider certification.

Experience

Required: N/A

Preferred: Six (6) months of retail pharmacy experience, or related field with experience in medications, sterile technique experience, and computer skills.