Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; Town of Tonawanda (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking dedicated Pharmacy Technicians to join their team. This role offers a unique opportunity to engage with customers, assist in pharmacy operations, and develop strong patient relationships. With a commitment to training and personal development, you will have the chance to earn while you learn through a recognized apprenticeship program. The company supports your career growth by providing the tools and resources needed to become a certified Pharmacy Technician, ensuring you are equipped to excel in a rewarding healthcare career. If you are passionate about helping others and thrive in a dynamic environment, this position is perfect for you.

Qualifications

• Must be fluent in English (reading, writing, speaking).
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Assist the pharmacist in pharmacy practice under supervision.
• Engage customers and resolve issues to ensure a positive experience.
• Perform duties like entering patient info and filling prescriptions.

Skills

Customer Service

Pharmacy Operations

Patient Interaction

Problem Solving

Education

High School Diploma

Pharmacy Technician Certification

Tools

Pharmacy Systems

Prescription Processing Software

Job description

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program provides an entry point to a career in healthcare by guiding you towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and maintaining the high skill level required in the pharmacy care industry. It equips you with a nationally recognized, portable credential to advance your career.

Whether you are new to pharmacies or an experienced Pharmacy Technician, apply now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources in our training program are designed to provide foundational and advanced knowledge, skills, and on-the-job experiences needed to prepare for certification as a pharmacy technician.

Responsibilities include:

1. In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in pharmacy practice, and perform other pharmacy duties per company policies.
2. Use pharmacy systems to obtain patient and drug information, process prescriptions, and, if PTCB certified, assist and coach other pharmacy technicians and cashiers.
3. Model and deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers and patients by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under pharmacist supervision, ensuring compliance with policies and regulations.
• Perform duties such as entering patient and drug info, filling prescriptions, verifying medicines, and managing workflow.
• Report prescription errors immediately and adhere to policies on dispensing and quality improvement.
• Handle sales registration, cash handling, and assist customers in locating products.
• Process third-party claims, support inventory management, and maintain pharmacy area cleanliness and orderliness.
• Assist in clinical services, including sample collection and coordination with healthcare providers.
• Build and maintain relationships with the local medical community through outreach and detailing.
• Support department maintenance and uphold company policies and respectful relationships.
• Complete special assignments as needed.

Training & Personal Development

• Earn and maintain PTCB certification through our program or state registration; certification may be a condition for promotion.
• Attend training, acquire continuing education credits, and stay updated on healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.