Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; City of Gloversville (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Walgreens is seeking Pharmacy Technicians to join their team in Gloversville, NY. The role focuses on patient interaction and support, ensuring compliance with pharmacy regulations while providing excellent customer service. The position offers training and certification opportunities to advance your career in healthcare.

Benefits

Training Program

Flexible Hours

Career Advancement Opportunities

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Assist the pharmacist in pharmacy practice under supervision.
• Engage customers and resolve issues for a positive experience.
• Maintain compliance with pharmacy policies and procedures.

Skills

Customer Service

Communication

Interpersonal Skills

Education

PTCB Certification

Job description

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program provides an entry point to a career in health care by guiding you in becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high skill level required in the pharmacy care industry. It equips you with a nationally recognized, portable credential to advance your career.

Whether you are new to working in pharmacies or an experienced Pharmacy Technician, apply now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences needed to prepare for certification as a pharmacy technician.

Responsibilities include:

1. In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in the practice of pharmacy. Assist in other Pharmacy Department duties per company policies.
2. Use pharmacy systems to obtain patient and drug information, process prescriptions, and, if PTCB certified, assist and coach other pharmacy technicians and cashiers.
3. Model and deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers and patients by greeting them and offering assistance. Resolve issues and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under pharmacist supervision, ensuring compliance with policies and procedures.
• Perform duties such as entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions.
• Report prescription errors immediately and adhere to error policies.
• Follow Good Faith Dispensing policies during prescription activities.
• Handle sales, including cash register operations and assisting customers in locating products.
• Manage telephone inquiries, process third-party claims, and support inventory management.
• Support clinical services, including sample collection and coordination with healthcare providers.
• Maintain relationships with the medical community through outreach and detailing.
• Ensure the pharmacy is well-stocked, clean, and orderly.
• Comply with all policies, maintain respectful relationships, and complete assigned tasks.

Training & Personal Development

• Earn and maintain PTCB certification through the training program and/or state registration. Certification may be required for promotion.
• Attend training, acquire continuing education credits, and stay updated on healthcare and pharmacy developments.

Additional requirements include fluency in English and a willingness to work flexible hours, including evenings and weekends.