Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Walgreens is seeking Pharmacy Technicians to join their team in Chicago. This role involves assisting pharmacists, engaging with customers, and participating in a comprehensive training program to achieve PTCB certification. Ideal candidates will have strong customer service skills and a commitment to patient care, with opportunities for personal and professional development.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Assist pharmacist in pharmacy practice under supervision.
• Engage customers and patients, ensuring a positive experience.
• Support inventory management and maintain pharmacy environment.

Skills

Customer Service

Communication

Attention to Detail

Education

PTCB Certification

Job description

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center – interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support – including the latest technology – to grow their careers and reach their goals.

Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career.

Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, apply now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician.

Responsibilities include:

• In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in the practice of pharmacy. Assist in other Pharmacy Department duties per company policies.
• Use pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assist and coach other pharmacy technicians and cashiers.
• Deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers and patients, greet them, offer assistance, resolve issues, and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits and Walgreens service traits.
• Develop strong relationships with valuable customers.

Operations

• Assist in pharmacy practice under pharmacist supervision, ensuring compliance with policies and regulations.
• Perform duties such as entering patient and drug info, filling prescriptions, verifying medicines, and checking for interactions.
• Report prescription errors immediately and adhere to error and quality policies.
• Handle sales transactions, assist customers in locating products, and process third-party claims.
• Support inventory management, including ordering and storing pharmaceuticals, and file claims for discrepancies.
• Assist in clinical services and coordinate with healthcare providers as needed.
• Maintain the pharmacy environment, ensuring it is stocked, clean, and orderly.
• Follow all policies and maintain respectful relationships with coworkers.
• Complete assigned tasks and special projects as directed.

Training & Personal Development

• Earn and maintain PTCB certification through the designated training program or state certification; certification may be required for promotion.
• Attend training sessions and acquire continuing education credits to stay current in healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.