Pharmacy Technician: Patient Wellness & Service Champion

Metro Market; Stoughton (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Metro Market in Massachusetts is seeking a dedicated pharmacy clerk to deliver exceptional customer service while handling medications, stock, and transactions in a compliant environment.

You will assist pharmacists, manage inventory, answer customer inquiries, and maintain a clean, safe store area. This role requires integrity, confidentiality, and the ability to work under pressure.

Qualifications

• Provides accurate, friendly customer service and maintains confidentiality per HIPAA guidelines.
• Ability to handle money and operate a cash register with accuracy and integrity.
• Works cooperatively in a fast-paced retail/pharmacy environment with attention to safety.

Responsibilities

• Comply with applicable local, state and federal regulations; report illegal activity.
• Follow food safety and health code regulations; identify unsafe conditions and notify management.
• Understand and perform pharmacy-related ordering and inventory functions.
• Follow guidelines for inventory management, control, and ordering of medications, devices, and supplies.
• Maintain clean, organized workstations and customer waiting areas.
• Assist pharmacist with duties that do not require professional judgment.
• Adhere to HIPAA policies and protect patient information.
• Answer phones, triage inquiries, and direct requests as appropriate.
• Operate cash registers and handle payments (Credit/Debit, EBT, Gift Cards) to prevent loss.
• Provide accurate product dispensing support and ensure good customer service.
• Support health and wellness initiatives and assist with related activities.
• Perform other duties as assigned to ensure smooth store operations.

Skills

Customer service

HIPAA knowledge

Conflict management

Cash handling

Teamwork

Education

High School Diploma or GED

Job description

Metro Market in Massachusetts is seeking a dedicated pharmacy clerk to deliver exceptional customer service while handling medications, stock, and transactions in a compliant environment.

You will assist pharmacists, manage inventory, answer customer inquiries, and maintain a clean, safe store area. This role requires integrity, confidentiality, and the ability to work under pressure.