Call Center Representative, Pharmacy Technician (Onsite)

Walgreens; Orlando (FL); On-site; USD 2,273,000 - 3,031,000; Full time

Job summary

Walgreens in Orlando is seeking a Pharmacy Technician to perform data entry and patient registration, resolve third party rejects, and respond to high-volume customer inquiries under supervision.

Candidates must have a High School diploma, basic PC skills, and at least one year pharmacy tech experience; bilingual Spanish/English preferred; certification required within 90 days.

Qualifications

• Data entry and patient registration.
• Ability to respond to high-volume customer inquiries.
• Follows HIPAA guidelines and company procedures.
• Basic PC skills required and ability to type and search information.

Responsibilities

• Process new patient registrations and input data into the system.
• Handle patient communications via phone, chat, and email.
• Resolve Third Party Rejects by reviewing info and coordinating with insurers.
• Assist pharmacists and escalate issues to senior staff as needed.

Skills

Data entry

HIPAA compliance

Customer service

Typing 25 WPM

Spanish/English

Education

High School Diploma or GED

Job description

Job Summary

In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.

Job Responsibilities

• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
• Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.

Basic Qualifications

• High School Diploma or GED.
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
• Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
• Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
• Communicate effectively in writing and verbally.
• 18 years of age or older.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
• Fluency in Spanish and English

Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.

We will consider employment of qualified applicants with arrest and conviction records.

#VHDEI

An employee in this position can expect a salary/hourly rate between $16.50 and $20.80 plus bonus pursuant to the terms of any bonus plan, if applicable. The actual compensation offered will depend on experience, seniority, geographic locations, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Salary Range: $17 - $22 / Hourly