Pharmacy Technician: Patient Care & Wellness Support

Kroger; Town of Germantown (WI); On-site; USD 25,000 - 38,000; Full time

Job summary

Kroger in the United States is seeking a Pharmacy Clerk to deliver exceptional customer service, assist pharmacists and help patients with health and wellness services in a safe, clean, and inclusive environment.

Responsibilities include processing prescriptions, handling billing, maintaining inventory, following HIPAA and safety guidelines, and supporting health initiatives while interacting with diverse customers and colleagues.

Qualifications

• High School Diploma or GED.
• Meets minimum state requirements to perform the functions related to the position.
• Any previous comparable experience is desired.
• Any equivalent experience of a pharmacy clerk is desired.
• EPRN familiarity is desired.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity.
• Follow food safety, sanitation and safety regulations per health code guidelines and programs.
• Understand ordering functions with primary and secondary wholesalers.
• Follow guidelines on computerized inventory management and ordering of medications, devices, supplements and supplies.
• Maintain clean and organized work stations and customer waiting areas.
• Count, measure and prepare specified product using best practices.
• Complete billing procedures to ensure best value to customer and company.
• Answer phone and triage calls and inquiries as appropriate.
• Adhere to vendor coupon guidelines and shrink control.
• Operate cash register and process payments (credit/debit, EBT, gift cards).
• Provide a stellar customer experience during reception, data entry, adjudication and dispensing.
• Assist pharmacists in responsibilities not requiring professional judgement.
• Adhere to HIPAA regulations and company policies.
• Support health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a high-paced, sometimes stressful environment.
• Manage conflict in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Interact with minors, individuals with special needs, and/or older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Education

High School Diploma or GED

Meets minimum state requirements to perform the functions related to the position

Tools

EPRN familiarity

Job description

Kroger in the United States is seeking a Pharmacy Clerk to deliver exceptional customer service, assist pharmacists and help patients with health and wellness services in a safe, clean, and inclusive environment.

Responsibilities include processing prescriptions, handling billing, maintaining inventory, following HIPAA and safety guidelines, and supporting health initiatives while interacting with diverse customers and colleagues.