Pharmacy Technician: Patient Care & Support (Tuition Reimb.)

Kroger; Salem (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Job summary

Kroger is hiring for a pharmacy clerk-related role within the broader Kroger family of stores. The position emphasizes customer service, health and wellness assistance, and strict HIPAA compliance, reflecting Kroger’s patient-centered approach in its stores and pharmacy operations.

The role supports pharmacists and store teams, handles inventory, processing, and billing, and requires adherence to safety and confidentiality standards to serve diverse customers across Kroger’s extensive network.

Qualifications

• High School Diploma or GED.
• Must be 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Understand and perform ordering functions with primary and secondary wholesalers.
• Follow guidelines for computerized inventory management and ordering of medications, devices, supplements and supplies.
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas.
• Count, measure and prepare specified product using company best practices.
• Complete billing procedures adequately to assure best value to the customer and the company.
• Answer phone and triage calls and answer inquiries as appropriate.
• Understand and adhere to HIPAA regulations and the company’s policies regarding the same.
• Put away legend orders, including Central Fill deliveries.
• Ability to work cooperatively in a high-paced environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Customer service

Confidentiality

HIPAA compliance

Education

High School Diploma or GED

Tools

EPRN familiarity

Job description

Kroger is hiring for a pharmacy clerk-related role within the broader Kroger family of stores. The position emphasizes customer service, health and wellness assistance, and strict HIPAA compliance, reflecting Kroger’s patient-centered approach in its stores and pharmacy operations.

The role supports pharmacists and store teams, handles inventory, processing, and billing, and requires adherence to safety and confidentiality standards to serve diverse customers across Kroger’s extensive network.