Pharmacy Technician - Patient Care Representative II - FT - Days - Memorial Home Infusion Pharmacy

Memorial Healthcare; Florida; Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Memorial Healthcare System in Miramar, Florida, seeks a Pharmacy Technician to provide patient-centered service and support the pharmacy’s operations. You will coordinate intake, insurance benefits, prescription processing, and timely delivery of medications.

The role involves liaison with payors, patients and providers to ensure accuracy and compliance, while supporting staff training and daily workflow in a fast-paced environment.

Qualifications

• High School Diploma or equivalent is required.
• Registered Pharmacy Technician (RPT) license in Florida required.
• Minimum of two years of experience in a pharmacy or pharmacy call center setting.
• Compliance with state and federal legal and regulatory requirements.

Responsabilités

• Collects, documents and reviews needed information to coordinate care.
• Coordinates delivery of medications to patient locations (bedside, home, outpatient).
• Collaborates with clinical staff to facilitate patient and caregiver requests.
• Performs patient intake, benefits investigation and copay assistance linkage.
• Adheres to pharmacy technician scope of practice and department workflows.
• Communicates effectively with patients, caregivers, physicians and liaisons.
• Supports staff training, onboarding and coordination with clinical staff.

Connaissances

Customer service

Effective communication

Organization

Accountability

Formation

High School Diploma or Equivalent

Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL)

Description du poste

Location:

Miramar, Florida

At Memorial Healthcare System (MHS), our ever-growing pharmacy career options present unlimited opportunities to individuals passionate about advancing pharmacy practice. As a nationally recognized and respected leader for providing “A-rated” patient care and safety, MHS prides itself on being able to grow and adapt to the rapidly evolving needs of our community and healthcare industry.

Summary:

Provides patient centered customer service to internal and external clients. Serves as a liaison between the pharmacy, payors, patients and providers. In addition, coordinates care to ensure patient intake, prescription processing, resolution of third party rejections, medication orders and delivery process.

Responsibilities:

Collects, documents and reviews all needed information to ensure timely coordination of careCoordinates delivery of medications in a timely manner to patient’s preferred location (bedside, home, outpatientpharmacy) to ensure patients receive treatment in a timely mannerCollaborates with clinical staff to facilitate patient and/or caregiver requestsPerforms patient intake, benefits investigation, obtains copay assistance and provides link to patient assistance or triagesto other pharmacies or servicesPerforms activities related to pharmacy technician scope of practiceMaintains compliance with department workflow assignments and metricsCommunicates effectively in person, over the phone and in writing to provide customer service to the internal and externalcustomers (patient, caregiver, physician, pharmacist) and liaisons between patient and providers for medication needs,including patient information, prescription processing, third party rejection resolution, delivery, storage, supplies, refills,education materialsSupports staff training, transitioning and onboardingCoordinates care with clinical staff with any patient side effect and/or request from providers, patient or caregiver

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PROBLEM SOLVING, PRODUCTIVITY, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

High School Diploma or Equivalent (Required)Registered Pharmacy Technician (RPT LICENSE) - State of Florida (FL)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: Minimum of two (2) year of experience in a pharmacy or pharmacy call center setting Other Information: Complies with all state and federal legal and regulatory requirements.

Working Conditions and Physical Requirements:

• Bending and Stooping = 40%
• Climbing = 40%
• Keyboard Entry = 60%
• Kneeling = 40%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 40%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
• Lifting or Carrying > 75 lbs Non-Patient = 40%
• Pushing or Pulling > 75 lbs Non-Patient = 40%
• Reaching = 60%
• Repetitive Movement Foot/Leg = 40%
• Repetitive Movement Hand/Arm = 40%
• Running = 40%
• Sitting = 40%
• Standing = 60%
• Walking = 60%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 80%
• Taste Discrimination = 40%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 60%
• Seeing - Near = 60%
• Bio hazardous Waste = 40%
• Biological Hazards - Respiratory = 40%
• Communicable Diseases and/or Pathogens = 20%
• Asbestos = 20%
• Cytotoxic Chemicals = 40%
• Dust = 40%
• Gas/Vapors/Fumes = 20%
• Hazardous Chemicals = 20%
• Hazardous Medication = 40%
• Latex = 40%
• Computer Monitor = 80%
• Domestic Animals = 20%
• Extreme Heat/Cold = 20%
• Fire Risk = 40%
• Hazardous Noise = 20%
• Heating Devices = 20%
• Hypoxia = 20%
• Laser/High Intensity Lights = 20%
• Magnetic Fields = 20%
• Moving Mechanical Parts = 40%
• Needles/Sharp Objects = 60%
• Potential Electric Shock = 20%
• Potential for Physical Assault = 40%
• Radiation = 20%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 40%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
• Squatting = 60%
• Biological Hazards - Skin or Ingestion = 40%
• Blood and/or Bodily Fluids = 60%

Disclaimer:

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [e-mail]