Pharmacy Technician - Outpatient

Eskenazi Health; Indianapolis (IN); On-site; USD 40,000 - 50,000; Full time

Job summary

Eskenazi Health is seeking an Outpatient Pharmacy Technician to perform all technical duties under the pharmacist's supervision. You will prep prescription orders up to the final check and provide direct and indirect patient service, both in person and by phone.

Responsibilities include reviewing payer coverage codes, using Epic systems, and maintaining accurate inventory. This role supports efficient workflow and compliance in a fast-paced hospital environment.

Qualifications

• High school diploma or equivalent required.
• Must obtain and maintain an Indiana Pharmacy Technician license.
• Demonstrable mathematical knowledge and pass screening math test.

Responsibilities

• Prepares prescription orders up to final pharmacist check.
• Reviews payer sources and determines coverage codes.
• Provides customer service in person and by phone.
• Maintains workflow using Epic Willow Ambulatory, Epic Inventory and RMS POS.
• Manages inventory, cash handling and protects stock integrity.
• Supports regulatory readiness and compliance withhospital policies.

Skills

Customer service

AIDET process

PRIDE standards

Math skills

Hospital setting

Education

High school diploma

Indiana Pharmacy Technician license

Tools

Epic Willow Ambulatory

Epic Inventory

RMS POS

Automated dispensing cabinets

Job description

Division: Eskenazi Health

Sub-Division: Hospital

Req ID: 26636

Schedule: Full Time

Shift: Varied

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status Non-Exempt

Job Role Summary

The Outpatient Pharmacy Technician performs all technical duties within their scope under the law to practice at the highest skill level of licensure. This includes all aspects of prescription order preparation up to the final pharmacist check. Technicians provide all aspects of direct and indirect customer service with patients in person and on the phone. Technicians perform many other duties to provide excellent pharmaceutical and customer service.

Essential Functions and Responsibilities

• Performs all aspects of prescription order preparation up to the final pharmacist check and dispensing
• Evaluates and selects proper financial coverage code; reviews and investigates all potential payer sources
• Provides excellent direct and indirect customer service to people from diverse racial, ethnic, and socioeconomic backgrounds by following PRIDE standards using the AIDET process
• Understands and consistently utilizes all information systems including but not limited to: Epic, Epic Willow Ambulatory, Epic Inventory, RMS Point of Sale, and automated dispensing cabinets
• Maintains efficient work flow by analyzing and adapting to changes in volume and staffing; uses downtime efficiently
• Works with a sense of urgency to assist patients and encourages a sense of urgency in coworkers
• Consistently meets productivity and service benchmarks associated with position
• Maintains a clean, neat, and professional work area at all times; offers and implements suggestions to improve workflow, efficiency, and service
• Manages conflicts in a calm, constructive, and professional manner; assists others in obtaining positive conflict resolution outcomes
• Performs controlled substances accountability duties in assigned area including, but not limited to: assisting with monthly counts, double/triple counting prescriptions, obtaining proper identification, and obtaining signatures
• Insures a constant state of readiness for inspections by TJC, ISDH, DEA, Board of Pharmacy, and all other regulatory bodies
• Consistently maintains compliance with all hospital and departmental policies and procedures and applicable laws
• Collects funds from patients and follows proper accounting procedures throughout the cash handling process
• Maintains and manages inventory at proper levels including receipt, returns, accurate counts, par levels and reorder points

Job Requirements

• High school diploma or equivalent required
• Must obtain and maintain an Indiana Pharmacy Technician or Technician in Training license
• Must have demonstrable mathematical knowledge and pass screening math test
• Must complete training program within 122 days

Knowledge, Skills & Abilities

Technician training programsOn the job trainingAccredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

Nearest Major Market: Indianapolis