Pharmacy Technician - Medication Access

ccf; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sign-on bonus up to $2,500

Job summary

Cleveland Clinic Health System is seeking a Pharmacy Technician - Medication Access at its Main Campus in Cleveland. The role supports inpatient and ambulatory care by resolving insurance barriers and coordinating discharge medication plans, with a strong emphasis on clinical work and collaboration with physicians, nurses, and care coordinators.

The position requires a high school diploma or equivalent, pharmacy technician training, and state registration eligibility, with preferred CPhT

Qualifications

• High School Diploma or GED is required.
• Six months of related experience OR completion of a Pharmacy Technician Program.
• Must be eligible for Registration with the Ohio Board of Pharmacy; requires registration within 6 months.
• CPhT through PTCB preferred at hire; required within 18 months.

Responsibilities

• Communicate with patients and caregivers while performing technical functions to ensure timely procurement of prescriptions and EMR documentation.
• Identify potential medication access problems and collaborate with patients and the care team to resolve them.
• Coordinate education, bedside medication delivery, and medication payment.
• Assist with development and implementation of policies to ensure a seamless medication procurement process.
• Work with pharmacy leadership to identify opportunities to improve patient experience.
• Aid in creating and monitoring quality control programs in the assigned area.
• Handle third-party prior authorization requests when needed.
• Monitor program performance, patient volumes, and experience indicators to resolve discharge prescription coverage issues.

Skills

Effective patient communication

Team collaboration

Strong medication knowledge

Education

High School Diploma/GED

Pharmacy Technician Program

Ohio Board of Pharmacy registration

CPhT (PTCB) certification

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Pharmacy Technician - Medication Access

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Ambulatory Pharmacy-Main Campus Hospital

Job Code

C99958

Shift

Variable

Schedule

7:00am-5:30pm

Job Details

**This position is eligible for a sign-on bonus of up to $2,500

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

The Pharmacy Technician – Medication Access supports both inpatient and ambulatory care by helping patients overcome medication access and insurance barriers throughout their hospital stay. This highly collaborative, patient-focused role is primarily clinical in nature and involves working closely with physicians, nurses, pharmacists, care coordinators, and patients across Main Campus. Caregivers spend approximately 75% of their time rounding on inpatient units, completing medication histories, verifying insurance coverage, resolving prior authorization and medication access issues, coordinating discharge medication plans, and delivering medications to the bedside. By monitoring patient admissions, identifying financial and coverage barriers, and partnering with the care team to optimize medication plans, this role plays a critical part in ensuring timely access to medications, supporting safe transitions of care, and improving the overall patient experience. Retail, ambulatory, or mail-order pharmacy experience and strong medication knowledge are highly beneficial in this fast-paced, team-oriented environment.

A caregiver in this position will work four 10-hour shifts per week, scheduled between Sunday and Saturday, from 7:00 to 5:30pm. Weekend rotations will occur every fourth weekend, and caregivers will be required to work 1-2 holidays per year on a rotating basis.

A caregiver who excels in this role will:

• Communicate directly with patients and caregivers while performing technical functions within the assigned work area to ensure timely and accurate procurement of prescriptions and documentation within the electronic medical record when required.

• Identify potential medication-related access problems and work with patients and the multi-disciplinary team to solve these problems in an efficient and patient-centered manner.

• Coordinate education, bedside medication delivery, and medication payment.

• Assist with the development and implementation of policies and procedures to ensure a seamless medication-related procurement process for patients.

• Work with the pharmacy leadership teams to identify areas of opportunity for improved patient experience.

• Assist manager in creating, implementing and monitoring quality control programs in assigned area.

• Conduct third party prior authorization requests when needed.

• Monitor program performance, including patient volumes served and patient experience indicators, serving as a valued resource to identify discharge prescription coverage issues and assist in their resolution.

• Complete medication histories or other transitional care activities as assigned per location.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED

• Six months of related experience OR completion of a Pharmacy Technician Program

• Upon hire, registration as a Certified Pharmacy Technician, Registered Pharmacy Technician or Pharmacy Technician Trainee with the Ohio Board of Pharmacy is required. Candidate must be eligible for Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy. Registration as a Certified Pharmacy Technician is required within 6 months.

• Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB) is preferred at time of hire. CPhT through the Pharmacy Technician Certification Board (PTCB) is required within 18 months.

Preferred qualifications for the ideal future caregiver include:

• Experience dealing with third party insurance and prior authorization process

• Completion of a formal pharmacy technician training program

Physical Requirements:

• Typical physical demands include ability to perform the job while standing and walking for prolonged times, approximately 75% of shift and continuously for extended periods of time.
• Manual dexterity sufficient to perform computer and dispensing functions of the job.
• Ability to lift up to 20 pounds.
• Position often includes reaching, stretching, stooping, climbing steps and sitting.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.