Pharmacy Technician Lead Representative - Freedom Fertility - Remote, AZ

Cigna Health and Life Insurance Company; Arizona; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Day 1 medical insurance

401(k) plan with employer match

Paid Time Off

Competitive Benefit package

Job summary

Freedom Fertility Pharmacy, a division of Evernorth Health Services and part of The Cigna Group, seeks a Lead Pharmacy Technician to guide a team handling fertility medications. You will oversee daily workflow, coach technicians, and coordinate with providers on coverage while supporting training and continuous improvement initiatives.

Arizona residents with a pharmacy technician background will operate in a work-from-home role, enabling you to ensure accuracy, efficiency, and patient-focused

Qualifications

• 2+ years Pharmacy Technician experience.
• AZ license and national certification.
• Strong math and Excel skills.

Responsibilities

• Coordinate and monitor daily workflow in the pharmacy.
• Lead team huddles and provide coaching to pharmacy technicians.
• Interact with healthcare providers and guide patients about medication coverage.
• Support and train new employees.
• Conduct quality and productivity audits.
• Identify training opportunities and SOP/SWI adherence.
• Cross-train in multiple areas while maintaining accuracy.
• Champion continuous improvement at team/site/work stream.
• Juggle multiple tasks without sacrificing attention to detail.

Skills

Pharmacy Technician

Leadership

Coaching/Mentoring

MS Excel

Communication skills

Education

High School diploma or equivalent

Tools

Script Med system

Job description

This is a work from home position that must reside within the state of Arizona.

Freedom Fertility Pharmacy, a division of Evernorth Health Services a part of The Cigna Group is looking for Lead Pharmacy Technicians to join our team.

As a Lead Pharmacy Technician with Freedom Fertility, you will be a part of a passionate team of pharmacy technicians focusing on fertility medications and patients.

You will be using advanced knowledge of the technician processes to act as a SME and leader to the technicians while assisting team leadership with keeping the business needs in focus.

What you’ll do:

• Coordinate and monitor daily workflow in the pharmacy.
• Lead team huddles and provide initial coaching and direction to pharmacy technicians.
• Interact with healthcare providers and provide guidance to patients about medication coverage.
• Support and train new employees.
• Conduct quality and productivity audits.
• Identify ongoing training and retraining opportunities on team.
• Create, modify, and adhere to SOP/SWI.
• Cross trained in multiple areas while maintaining proficiency and accuracy.
• Act as a champion of continuous improvement efforts for team, site, and work stream.
• Juggle multiple tasks without sacrificing attention to detail.

What you need to do the job:

• High School diploma or equivalent required.
• 2+ years Pharmacy Technician work experience.
• Valid AZ Pharmacy technician license and national certification.
• Experience with Script Med system.
• Experience with coaching or mentoring a plus.
• Ability to resolve escalations using good judgement and decision making skills.
• Deep understanding of the Pharmacy Technician process.
• Basic Math skills and Strong experience with MS Office, especially with Excel.
• Excellent communication skills; written and verbal.
• Strong attention to detail, accuracy, and quality.
• Ability to work collaboratively in a dynamic environment to learn quickly, solve problems, and make decisions with minimal supervision.
• Ability to self-direct, multi-task, be accountable, approachable, and organized.
• Ability to work a rotating work schedule in the Eastern Standard Zone: 9:00 AM - 5:30 PM EST 4 days per week 12:30 PM - 9:00 PM EST 1 day per week.
• There is also a rotating Saturday shift from 9:00 AM - 6:00 PM.
• Please note that work schedule will change for Daylight Savings start and end.

What we offer:

• Day 1 medical insurance
• 401(k) plan with employer match
• Paid Time Off
• Competitive Benefit package
• Growth and Advancement opportunities

NOTE: We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable, and you may need to purchase an Ethernet cord depending on your current set up. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.