Pharmacy Technician Lead QRT - 2nd shift - Express Scripts - Whitestown, IN

Cigna; Whitestown (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits start on Day 1

18 days PTO per year

401(k)

Job summary

Express Scripts Pharmacy, a division of Evernorth Health Services, part of The Cigna Group, seeks a Quality Response Team member in Indiana. You will monitor automation lanes, respond to quality issues, research medication events, and collaborate across departments to maintain high quality and productivity.

Shift is 2:30pm–11pm EST, Mon–Fri, with on-site duties. The role requires 3+ years as a Pharmacy Technician, Indiana license, and strong problem-solving and communication skills.

Qualifications

• High school diploma or GED required.
• 3+ year(s) relevant working experience as a Pharmacy Technician.
• Experience in a pharmacy dispensing setting is required.
• Pharmacy Technician license in the state of Indiana.
• General PC knowledge: Word, Excel, PowerPoint and Outlook.

Responsibilities

• Monitor automation lanes and support bottle spotting teams to identify potential quality issues with automated dispensing.
• Respond to floor calls for quality related issues in pharmacy including automation, manual dispensing, warehouse, and packing departments.
• Research patient medication events.
• Collaborate with all departments and research operational issues that can impact building operation and quality.
• Research in house quality events and report findings to Director of Pharmacy Practice and relevant departments.
• Document and manage quality audit process for all departments/shifts.
• Assist in development, documentation, and updating of Standard Operating Procedures.
• Assist in training/development of other team members.
• Demonstrate leadership quality consistent with Cigna Values.

Skills

Pharmacy experience

Attention to detail

Problem solving

Communication

Education

Pharmacy Technician license Indiana

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Shift:

2:30pm - 11pm EST, Mon - Fri.

Are you passionate about making medicine safer, more affordable, and more accessible? Take your career to the next level withExpress Scripts Pharmacy, a division of Evernorth Health Services a part of The Cigna Group.

For more than 30 years, Express Scripts has delivered dedicated, first-class care and services for patients. We partner closely with prescribers, payers, and specialty manufacturers. Bring your drive and passion for purpose. You'll get the opportunity to make a lasting impact on the lives of others.

Job Description Summary:

May retrieve, count, and measure drugs. Research problems related to customer prescription inquiries. Technical expert with depth or breadth of knowledge within Pharmacy. Provides guidance and direction to other members of the team. Collaborates with many departments within the pharmacy.

Position summary:

Quality Response Team members are essential in driving quality processes at Express Scripts Pharmacy. They are responsible in mitigating quality related events and researching quality related issues that would affect overall pharmacy DPMO. They support each department in various capacities depending on need in managing quality. They assist in trouble shooting and rectifying issues that can also impact overall pharmacy productivity. This is a dynamic position that requires critical thinking skills, quick decision making, and the ability to solve problems.

What you'll do:

• Monitor automation lanes and support bottle spotting teams to identify potential quality issues with automated dispensing.
• Respond to floor calls for quality related issues in pharmacy including automation, manual dispensing, warehouse, and packing departments.
• Research patient medication events.
• Collaborate with all departments and research operational issues that can impact building operation and quality.
• Research in house quality events and report findings out to Director of Pharmacy Practice and relevant/impacted departments.
• Document and manage quality audit process for all departments/shifts.
• Assist in development, documentation, and updating of Standard Operating Procedures
• Assist in training/development of other team members
• Demonstrate leadership quality consistent with Cigna Values.

What you need to do the job:

• High school diploma or GED required
• 3+ year(s) relevant working experience as a Pharmacy Technician.
• Experience in a pharmacy dispensing setting is required.
• Pharmacy Technician license in the state of Indiana.
• General PC knowledge and skills: Microsoft Word, Excel, PowerPoint and Outlook
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
• Strong attention to detail with good organizational skills
• Ability to stand for extended periods of time
• Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
• Ability and desire to assist team members

Why choose us:

• Benefits start on Day 1
• 18 days of PTO within a full calendar year
• 401(k)
• Career advancement opportunities
• Bonus eligibility through incentive plans

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.