Pharmacy Technician Lead QRT - 2nd shift - Express Scripts - Whitestown, IN

Cigna Health and Life Insurance Company; Whitestown, Northern (IN, KY); Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Benefits start on Day 1

PTO 18 days per year

401(k)

Career advancement opportunities

Bonus eligibility via incentives

Job summary

Express Scripts Pharmacy, a division of Evernorth Health Services, part of The Cigna Group, is seeking a Pharmacy Technician focused on quality assurance. The role supports automation, dispensing, and cross-department collaboration to drive quality and efficiency in pharmacy operations.

The position requires 3+ years of pharmacy tech experience, Indiana licensure, and strong PC skills. Benefits start day one, with PTO and 401(k) eligibility.

Qualifications

• 3+ years relevant working experience as a Pharmacy Technician.
• Experience in a pharmacy dispensing setting is required.
• Indiana Pharmacy Technician license.
• General PC knowledge: Word, Excel, PowerPoint and Outlook.
• Attention to detail with strong organizational skills.
• Ability to stand for extended periods and adapt quickly.
• Willingness to assist team members and make decisions.

Responsibilities

• Monitor automation lanes and support bottle spotting teams for quality issues.
• Respond to floor quality-related calls across departments.
• Research patient medication events and report findings.
• Collaborate with departments to improve building operation and quality.
• Document and manage quality audit processes for all departments.
• Assist in development and updating of Standard Operating Procedures.
• Contribute to training and development of team members.
• Demonstrate leadership aligned with Cigna Values.

Skills

Pharmacy experience

Quality focus

Problem solving

Team support

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Shift: 2:30pm - 11pm EST, Mon - Fri. Are you passionate about making medicine safer, more affordable, and more accessible? Take your career to the next level with Express Scripts Pharmacy, a division of Evernorth Health Services a part of The Cigna Group. For more than 30 years, Express Scripts has delivered dedicated, first‑class care and services for patients. We partner closely with prescribers, payers, and specialty manufacturers. Bring your drive and passion for purpose. You’ll get the opportunity to make a lasting impact on the lives of others.

Job Description Summary

May retrieve, count, and measure drugs. Research problems related to customer prescription inquiries. Technical expert with depth or breadth of knowledge within Pharmacy. Provides guidance and direction to other members of the team. Collaborates with many departments within the pharmacy.

Position Summary

Quality Response Team members are essential in driving quality processes at Express Scripts Pharmacy. They are responsible in mitigating quality related events and researching quality related issues that would affect overall pharmacy DPMO. They support each department in various capacities depending on need in managing quality. They assist in trouble shooting and rectifying issues that can also impact overall pharmacy productivity. This is a dynamic position that requires critical thinking skills, quick decision making, and the ability to solve problems.

What you’ll do

• Monitor automation lanes and support bottle spotting teams to identify potential quality issues with automated dispensing
• Respond to floor calls for quality related issues in pharmacy including automation, manual dispensing, warehouse, and packing departments
• Research patient medication events
• Collaborate with all departments and research operational issues that can impact building operation and quality
• Research in house quality events and report findings out to Director of Pharmacy Practice and relevant/impacted departments
• Document and manage quality audit process for all departments/shifts
• Assist in development, documentation, and updating of Standard Operating Procedures
• Assist in training/development of other team members
• Demonstrate leadership quality consistent with Cigna Values

What you need to do the job

• High school diploma or GED required
• 3+ year(s) relevant working experience as a Pharmacy Technician
• Experience in a pharmacy dispensing setting is required
• Pharmacy Technician license in the state of Indiana
• General PC knowledge and skills: Microsoft Word, Excel, PowerPoint and Outlook
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
• Strong attention to detail with good organizational skills
• Ability to stand for extended periods of time
• Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
• Ability and desire to assist team members

Why choose us

• Benefits start on Day 1
• 18 days of PTO within a full calendar year
• 401(k)
• Career advancement opportunities
• Bonus eligibility through incentive plans

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. The Cigna Group has a tobacco‑free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.