Pharmacy Technician, Intermediate

Accendra Health, Inc.; Salt Lake City (UT); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) Plan

Flexible Spending Accounts

Life Insurance

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health, Inc. is seeking a Licensed Pharmacy Technician to support pharmacists in maintaining compliant, efficient pharmacy operations.

You will be the primary contact for referrals, physician offices, and patients/caregivers, ensuring accurate demographics, prescriptions, and benefits at every step. The role requires strong communication, organizational skills, and proficiency with Microsoft Office.

Qualifications

• Licensed Pharmacy Technician works under the supervision of a pharmacist.
• Ensures pharmacy operations are compliant and efficient.
• Serves as primary contact with referral sources, physician offices, and patients/caregivers.

Responsibilities

• Maintain compliance with all policies and procedures.
• Process new referrals completely and accurately.
• Work with pharmacist to ensure efficient workflow and timely orders.
• Communicate effectively with referral sources and patients.
• Verify patient demographics, insurance, allergies and medical conditions.
• Ensure prescriptions are current with refills and authorizations; verify benefits; ensure accurate delivery addresses.
• Keep customer database current with orders and communications.
• Identify clinical issues and refer to the pharmacist for consultation.
• Respond to customer questions with proper phone etiquette.
• Handle hi-volume inbound calls; make outbound calls to patients/referrals as needed.
• Collaborate with all departments to ensure efficient processing and delivery of orders.
• Accurately fill prescriptions when asked by the pharmacist.
• Assist with ordering and inventory; assist with other duties as needed.
• Must know Microsoft Office.

Skills

Communication skills

Phone etiquette

Call center

Organizational skills

Pharmacy terminology

Education

Licensed Pharmacy Technician

Tools

Microsoft Office

Job description

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you're interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The anticipated pay range for this position is $24-$27 hourly.

Schedule M-F from 8.30-5 pm

Job Description

Licensed Pharmacy Technician works under the supervision of a pharmacist and is responsible for assuring the pharmacy operations are compliant, efficient and meet the needs of our customers. This position will also serve as the primary point of contact with referral sources, physician's offices and patients/caregivers.

Responsibilities

• Along with the specified job duties listed above, the position is required to maintain strict adherence to all Byram Healthcare policies and procedures as published and as amended from time to time. This adherence applies to all compliance and conformance plans, policies, codes of conduct, laws and regulations in effect.
• Process new referrals completely and accurately.
• Must be organized and be able to work with pharmacist to create and assure and efficient workflow and orders are timely and profitable.
• Communicate effectively and professionally with referral sources and patients.
• Verify all patient demographics including shipping address, pharmacy insurance coverage, allergy and medical conditions as necessary.
• Contact patients prior to their next order due date and process all patients' prescriptions; ensure prescriptions needed are current with refills and any authorizations necessary; verify ongoing pharmacy benefits for each customer; must insure accuracy of delivery address for customer every moth/ responsible for information patient of co-pay and attempt of collection prior to shipping order.
• Keep customer database current and accurate with order information, communications and activities as to be documents in patient notes.
• Identify and refer any clinical issues to the pharmacist for consultation.
• Must possess excellent communication skills with the ability to practice proper phone etiquette.
• Call Center Technicians: Ability to answer hi-volume in-bound calls via an automated phone system.
• Ability to make outbound calls to patients and referrals as necessary.
• Respond quickly and professionally to customer telephone questions and concerns.
• Work closely with all departments within the organization as necessary to ensure efficient processing and delivery of customers' orders.
• Must be able to accurately fill patient prescription orders if asked by the pharmacist.
• Assist pharmacist with ordering and inventory as needed.
• Assist pharmacist with other duties requested for the normal everyday operation of the pharmacy which are granted to a pharmacy technician under existing state law.
• Must possess working knowledge of Microsoft Office

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.