Pharmacy Technician I

Apria Healthcare LLC; Missouri; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off (PTO)

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability insurance

Accident insurance

Assistance program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is hiring for an Order Management expanding team to process new starts, orders, and refills. You will enter orders into the pharmacy system, collect payments, and ensure clinical and billing documentation is complete.

This role also includes insurance verification calls, patient outreach for APN services, and maintaining accurate patient records in the system. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED required.
• 1–3 years of pharmacy or related work experience.
• Participation in continuing education as requested by supervisor.
• All personnel must attend mandatory educational programs.

Responsibilities

• Process new starts, new orders and refills ensuring clinical appropriateness and patient payments.
• Enter orders into the pharmacy computer system and gather billing documents.
• Adjudicate online claims and collect past due balances and patient payment.
• Notify customers about shipment and coordinate insurance verification.
• Support PCC, IV C and Customer service teams with outreach.

Skills

Interpersonal skills

Communication

Customer service

Independent worker

Attention to detail

Time management

Adaptability

Collaboration

Education

High school diploma or GED

Pharmacy-related experience

Tools

Pharmacy software

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life

The anticipated salary range for this position is $$18.75 - $19.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Order Management (Work Cells)

• As part of this small team, the incumbent will process new starts, new orders and refills requiring intervention to completion, meaning the order is clinically appropriate, reimbursable and patient’s out‐of‐pocket expense is collected.
• Enter new orders into the pharmacy computer system
• Obtain all necessary billing and clinical documents.
• Adjudicate NCPDP online claims and collect past due balances and patient’s out‐of pocket expense for the current order.
• Notify customer of shipment.

Insurance Verification Call Team (IVC)

• Call insurance company to verify patient coverage
• Submit patient information online to verify patient coverage for those insurance companies that offer the online service.
• Meet IVC team turnaround time service level agreement with work cells.

Patient Care Coordination Team (PCC)

• This functional team contacts Apria patients to see if they would like APN to provide them pharmacy services along with the nebulizer Apria provides them.
• Make outbound calls to existing Apria customers to offer them APN pharmacy services.
• Obtain demographic and billing information from prospective APN customer
• Enter new accounts in the pharmacy computer system

OTHER DUTIES

Performs other duties as required.

MINIMUM REQUIRED QUALIFICATIONS

• Education and/or Experience
• High school diploma or GED
• 1 to 3 years of pharmacy or related work experience
• Apria Pharmacy Network personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor or the company. In addition, APN personnel are expected to accept personal responsibility for other educational activities to enhance job‐related skills and abilities and attain any and all necessary continue education credits required for job related licenses.
• All personnel must attend mandatory educational programs.

CERTIFICATES, LICENSES, REGISTRATIONS OR PROFESSIONAL DESIGNATIONS

• Licensed and/or nationally certified technician or the ability to apply for and obtain a license in the state pharmacy is located.

SKILLS, KNOWLEDGE AND ABILITIES

• Excellent interpersonal skills and well‐developed verbal and written communication skills.
• Excellent organizational skills and detail oriented.
• Excellent customer service skills.
• Ability to work independently, meet deadlines, establish priorities, and be flexible.
• Ability to perform accurately and efficiently.
• Ability to maintain composure on phone when handling customer calls.
• Ability to adapt to frequent changes in workload
• Ability to adjust priorities quickly as circumstances dictate
• Ability to interact appropriately with colleagues and customers for different purposes and in different contexts.
• Ability to establish and maintain cooperative working relationships with co‐workers.
• Ability to perform a variety of duties, often changing from one task to another of a different nature.
• Make appropriate job decisions following standard office policies and past precedents.
• Remains calm and uses beneficial verbal / non‐verbal communications.
• Focuses on main problem rather than unrelated issues.
• Approaches solutions with an open mind.
• Gives others a positive feeling when interacting with them.
• Works within the Company policies and procedures.
• Is able to communicate effectively with other healthcare providers.
• Reports to designated work area as scheduled and is available until the end of the shift; honors lunch and break periods.
• Completes peer evaluations in a timely manner and provides thorough responses.
• Knows and understands safe practices as it relates to the job.
• Schedules time off in accordance with company policy.
• Informs supervisor if schedule cannot be met 100% of the time.
• Reports accidents as soon as they occur in accordance with company policy.

COMPUTER SKILLS

• MS Office Level I (Basic) skill set
• Intermediate typing/keyboarding/computer skills.

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic math and analytical skills.

PHYSICAL DEMANDS While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Accendra is an Equal Opportunity Employer

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home‑based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities ─ from remote‑friendly to hybrid and in‑person roles ─ and join us in our purpose of Bringing Care To Life