Pharmacy Technician, Incoming Calls, Remote US

Lensa; Plano (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Lensa is seeking a Pharmacy Technician - Customer Service for a remote, long-term contract role. Successful candidates will manage incoming calls and assist with prescription processes, ensuring accurate documentation and documentation compliance. Ideal applicants will have relevant experience in customer service and administrative support within healthcare environments.

Qualifications

• Minimum 1 year in customer service with high volume calls, preferably in healthcare.
• Minimum 1 year as a pharmacy technician in an administrative role.
• Strong computer skills required.

Responsibilities

• Provide professional phone assistance to callers.
• Maintain accurate documentation of approvals and denials.
• Transfer clinical questions to the pharmacist.

Skills

Customer service

Call center experience

Verbal communication

Written communication

Education

Verifiable High School diploma or GED

Pharmacy Tech Certification

Tools

Microsoft Word

Spreadsheet software

Job description

13 hours ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, NTT DATA North America, is seeking professionals. Apply via Lensa today!

Pharmacy Technician - Customer Service

Type: Long Term Contract (6 months - 1 year)

Start: June 2025

Location: 100% Remote

Shifts (8 hrs) are between: Monday- Friday 8:00am -11:00 pm CST. Training 06/02/2025 -07/18/2025 8:00am - 4:30 pm CST.

• Will need to provide verfification of Active Pharmacy Technician License or National Certification per your state's requirements by providing a Screen shot of photo of your license.
• Must pass required US background checks to include drug screen and national criminal.
• Must have customer service or call center experience. This job will be taking incoming calls.
  
  

Position Summary

This position takes in-coming calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.

Required Job Qualifications

Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.

Minimum (1) year experience as a pharmacy technician coordinating activities in an administrative support function.

Preferred Qualifications

• Advanced computer skills including word processing and spreadsheet utilization.
• Excellent customer service skills (written and verbal) a must.
  
  

Education

Verifiable High School diploma or GED is required.

Pharmacy Tech Certification is required - either national certification or state license

About NTT Data

NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is 18-19.98 hr. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

#INDHRS

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Get notified about new Pharmacy Technician jobs in Plano, TX.

Pharmacy Tech Support / Call Center Representative Exp Required -

Pharmacy Tech Support / Call Center Representative

Certified Medical Assistant - Care Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.