Pharmacy Technician, Incoming Calls, Remote US

Lensa; Plano (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading career site is seeking a Pharmacy Technician for a remote customer service role. The position requires a valid Pharmacy Technician License and experience in a high-volume call center. Responsibilities include handling calls and maintaining documentation. Ideal candidates will have strong communication skills and advanced computer proficiency.

Qualifications

• At least 1 year of experience in a high-volume customer service call center.
• At least 1 year of experience as a pharmacy technician.

Responsibilities

• Provide verification of active Pharmacy Technician License.
• Handle incoming calls, providing customer service support.

Skills

Customer Service

Communication

Education

High School diploma or GED

Pharmacy Tech Certification

Tools

Word

Excel

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, NTT DATA North America, is seeking professionals. Apply via Lensa today!

Position: Pharmacy Technician - Customer Service

Type: Long Term Contract (6 months - 1 year)

Start: June 2025

Location: 100% Remote

Shifts (8 hrs) are between: Monday - Friday 8:00 am - 11:00 pm CST. Training from 06/02/2025 to 07/18/2025, 8:00 am - 4:30 pm CST.

Responsibilities:

• Provide verification of active Pharmacy Technician License or National Certification as per state requirements by providing a screenshot of your license.
• Pass required US background checks, including drug screen and national criminal check.
• Handle incoming calls, providing customer service or call center support.

Position Summary:

This role involves taking incoming calls from members, providers, etc., providing professional phone assistance through the prior authorization process, maintaining accurate documentation, and transferring clinical questions to the pharmacist.

Minimum Qualifications:

• At least 1 year of experience in a high-volume customer service call center, preferably in healthcare or social services.
• At least 1 year of experience as a pharmacy technician supporting administrative activities.

Preferred Qualifications:

• Advanced computer skills including Word and Excel.
• Excellent written and verbal customer service skills.

Education:

High School diploma or GED required. Pharmacy Tech Certification (national or state license) is mandatory.

About NTT Data:

NTT DATA is a global leader in IT and business services, headquartered in Texas, operating in over 80 countries. We offer solutions in cloud, data, applications, consulting, and more. Visit nttdata.com or LinkedIn for more information.

NTT DATA is an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are available for applicants with disabilities.

Compensation:

The starting hourly rate is $18 - $19.98, depending on location, experience, and skills. Incentive compensation may also be available.

Additional Details:

• Seniority level: Entry level
• Employment type: Contract
• Job function: Healthcare Provider
• Industries: IT Services and Consulting

Referrals increase your chances of interviewing at Lensa by 2x.