Pharmacy Technician II - Call Center, Remote

Lensa; Lebanon (NH); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a Pharmacy Technician II for a remote position. The role involves technical and clerical duties under the supervision of a licensed Pharmacist. Responsibilities include answering customer service issues, preparing medications, and training new staff. Candidates must have strong multitasking and customer service skills, along with relevant qualifications.

Benefits

Medical Insurance

Retirement Plan

Paid Time Off

Shift Differential

Tuition Reimbursement

Dental Insurance

Vision Insurance

Qualifications

• 1 year pharmacy experience or equivalent education and experience preferred.

Responsibilities

• Answer phones and triage customer service issues.
• Prepare prescriptions and non-prescription medications.
• Serve as a preceptor, assisting with staff orientation.

Skills

Multitasking

Attention to Detail

Customer Service

Education

Associate's degree in health or related field

Job description

Pharmacy Technician II - Call Center, Remote

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Overview

*** $5,000 Sign-on/Retention Bonus ***

External candidates only

Under the supervision of a licensed Pharmacist, performs routine and specialized technical and clerical duties for drug distribution to patients. This role builds on the responsibilities of a Pharmacy Technician Certified I.

DH Offers You

Employees working at least 0.50 FTE (20 hours/week) and their eligible dependents may participate in Dartmouth Health benefit plans from day one.

• Medical Insurance: Two plans through Anthem BC/BS: a High Deductible Health Plan (HDHP) with HSA and a PPO plan with higher premiums but lower copays and deductibles.
• Retirement: Immediate vesting with a biweekly 50% match on up to 4% of pay saved (max 2%).
• Paid Time Off: Accrued per pay period, includes six paid holidays.
• Shift Differential: 10% evening, 20% night, 15% weekend shifts when applicable.
• Tuition Reimbursement: Up to $3,000 annually.

Additional benefits include dental, vision, and more.

Responsibilities

• Answer phones and triage customer service issues.
• Prepare prescriptions and non-prescription medications and devices.
• Stock and replenish supplies and automated dispensing machines.
• Serve as a preceptor, assisting with staff orientation and training.
• Communicate supply issues and discrepancies.
• Assist in revising policies and procedures.
• Deliver medications to beds or patient care areas.
• Perform purchasing and billing functions.
• Maintain training materials.
• Inpatient Only: Prepare sterile and non-sterile drug products under supervision.
• Outpatient Only: Process prescription orders electronically, handle third-party claims, and perform call center duties.

Qualifications

• Ability to multitask and pay attention to detail.
• Maintain composure under stress.
• Strong customer service skills, including phone interactions.
• Work accurately in a fast-paced environment.
• Associate's degree in health or related field plus 1 year pharmacy experience, or equivalent education and experience preferred.

Required Licensure/Certifications

• Registered Pharmacy Technician with NH Board of Pharmacy.
• Certified Pharmacy Technician (CPhT).
• BLS Certification within 30 days if required for immunizations.

Remote: Fully Remote

Area of Interest: Allied Health

FTE/Hours: 1.00 - 40 hrs/week

Shift: Day

Job ID: 32125

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.